Welfare Officer
EMCO Qatar
Total years of experience :15 years, 2 Months
Valid Qatar Energy PTW
Duties & Responsibilities:
• Performs maintenance and repairs on camp facilities including plumbing, painting, carpentry, cleaning, and electrical duties.
• Look after the workers affairs, and to facilitate the harness of their full-time to work required from them within company projects.
• Insure the camp staff is maintaining a healthy condition inside the accommodation by using the right cleaning and sterilizing ways with a special attention to the toilet areas.
• Responsible and accountable for Camps, Catering operations, and facilities Management.
• Responsible and monitor to catering staff assigned in mess hall by serving properly to workers.
• Report workers staying in the camp/not reporting to duty on daily basis to Project Manager/ HR along with the valid reason on each case.
• Handle all Location of rooms for new coming workers. Keeping updated records of all labors staying in accommodation.
• Inspects all camp facilities and reports to relevant personnel.
• Conduct periodical pest control campaigns to keep the premises free of crawling insects and rodents.
• Coordinate with operations support manager to provide a proper furnished accommodation with all the necessary facilities that guarantee a decent stay for the residents.
• Insure each room contains a reasonable number of beds and accommodated with an acceptable number of workers.
• Insure the rooms are furnished with good furniture and sleeping accessories (pillow, blanket and mattress) for every resident.
• Insure that setting up workers' housing should be from non-flammable materials, and all exits and bedrooms doors must have fire resistance protection.
• Manage the stores and inventories in a proper way with respect to stocks, safety and storage conditions.
• Coordinate with HSE department to implement company food safety manual and updated training materials.
• Maintain a proper preventive/corrective maintenance program for both the buildings and equipment’s such as: Electric generators water pumps, firefighting system, water tanks etc.
• Maintain a proper security access system by controlling the entry and exit of the resident workers as well as guest or other foreigners to the premises. Overnight guests shall be recorded in a special book and reported to the police Authorities.
• Prevent and report the use of any prohibited materials such as: weapons, drugs, alcohol, pornographic materials...etc.
• Responsible for arranging and securing the delivery of food and drinking water for the entire project on time.
• Maintain a proper and healthy landscape around the premises.
• In charge of Front Office and Rooms Department, Housekeeping, Laundry, Transportation, Recreation and Retail.
• In charge of reservation operations, assisting on VIP bookings, group and special events.
• Responsible for Hotel and Local Reservations and Reservation Links to Best World Wide.
• Assisting in the preparation of the annual Operations Plan and drive the team to achieve the objectives aligned with KPl's.
• Allocating daily tasks and ensuring monthly financial outlooks on Rooms, Transport, Retail and Recreation are achieved.
• Job coach - Monitoring the training and development needs of the team and develop and organize appropriate training to ensure competency standards are maintained through all Rooms Division.
• Operational Excellence Leader - ensuring the consistent implementation and delivery of all service and respective brand standards across both properties.
• Handle the guest experience feedback to ensure effective follow up an, d guest satisfaction.
• Coaching focus on teams members development to motivate personal growth.
• Implementation and execution of key projects focused on guest experience like Set up a Kids play zone and children activities to add value and
have an additional revenue generator.
• Building Teams, Selection and Recruitment
• Systems Set Up and Configuration: OPMS and PBX
• Department Work Flows
• Implementation of Departmental LSOP's and Team 's training
• Operational Budgeting.
• Departmental re-branding for The Park Brand Standards.
• Merging and configuration of 3 individual OPMS' into 1 Central OPMS combining all hotels rooms Inventory on a single property system to perform channel management proficiently.
• Introduced Butler service concept, development of personalized service sequences for pre-arrival, arrival and departure experiences to enhance the guest stay.
• Set up and implementation of a Central Guest Service Center to support Guest Services of 3 boutique hotels and ensure operational efficiency by merging all telephone Lines from 3 hotels into a common unit.
• Development and Implementation of Rooms Up-selling Program achieving additional 19% in Room revenue on monthly basis for the property.
• Development of new LSOP with best current practices relating to Front Office operation.
• Plan, Coordinate and drive Front Office operations according with business forecast and demand to maximize revenue opportunities and control costs efficiently.
• Room Allocations: manage room inventory of 3 individual hotels ensuring to exceed guest expectations and managing daily ADR by room type.
• Coaching and People's Development, delivering several departmental and brand training's and incentive team members for cross training exposures.
• Ascent Program main Projects.
• New Hotel Host Program (Butlers) based on guest experience cycle: pre-arrival, arrival experience, WOW factors during stay, departure and Post-departure.
• Revenue Driving Project- Room Host Up-selling program for Over-water Pool Rooms and resort revenue centers (F&B, Spa, Activities and water sports).
• Personalized room allocations based on guest preferences (Room type and location) and Guest profile (Repeater Guests, VIP Guests, Long Staying Guests).
• Monitor daily arrivals and action as appropriate for any VIP or special request. Liaise with housekeeping, room service and guest relations where necessary to complete t he action and ensure rooms preparation.
• Develop departmental training's following the Service Operation Standards and Emotional Audit Brand Standards (LQA).
• Revision of Front-Office LSOP's to capture best practices and update with LQA standards.
• Preparation and presentation of Front-Office P&L.
• Supervise the functioning of all department.
After the graduation, I got the opportunity to joint the Z luxury team as GSA. My key duties are, Greeting, registering and assigning room to the guests, answer queries related to hotel services and solve different issues, process guests C/ln and C/out, Prepare and
complete hotel and restaurant bills, Liaise with other departments of the hotel.
• Performs a wide variety of restaurant duties to include all types of food prep work, serving, cleanup, cashiering, dish-washing etc.
• Continuously improves the quality of provided services.
• Assists in directing a high quality, cost effective kitchen and food preparation operation.
• Performs various inventory control duties.
• Directly supervises assigned food production employees, Responsibilities include training employees, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
• Work closely with the manager to identify and resolve performance issues, opportunities of the team members as they arise.
• Physically performs a wide variety of high volume food production and preparation duties.
• Performs any duties requested by management to ensure the effective and efficient dining operations.
• Maintains or approves various administrative materials such as time sheets, payrolls matters, personal or accounting materials and safety records etc.
• Check outlets before, during and after shift for proper set-up and cleanliness. .
• Aid on the floor during entire meal periods and ensure adequate coverage.
• Ensure guests are satisfied by assisting and serving, seating and communicating with kitchen and striving to speak to all guests.
• Resolved guest complaints according to Restaurant policy in a professional manner.
• Ensure outlet staff greets guests in a friendly and courteous manner and explained any specials or promotions.
• Worked with unhappy guests, making certain they leave pleased and return.
• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
• Building relationships with customers and understand customer needs and recommend products.
• Operating cash registers, managing financial transactions, and balancing drawers.
• Checking merchandise Is handled correctly through the correct stock management processes.
• Following company processes and guidelines for store operating procedures.
MBA. Degree Attested and Notary with Ministry of Internal Affairs of India.