Senior Relationships Officer
Gulf Bank
Total years of experience :13 years, 3 Months
Acting as Branch Manager, motivate staff, monitor levels of productivity and sales. Develop good working relation with management. Demonstrate the authority.
• Identify potential customers through databases, cold calling, follow up leads and telephone/personal contacts etc.
• To sell Personal finance products to the specified target customers/segments and meet monthly sales targets.
• To contact potential customers and convince them about the bank’s product offerings.
• Ensuring that the conclusions on all the business sourced on walking in customers, tele leads, should be reported to BRM/Area Manager
• To ensure that prospects are clearly communicated about the bank charges/terms and conditions.
• To ensure “Know Your Customer” requirements as prescribed by the bank are duly adhered to. All the legal and compliance guidelines provided by the bank are adhered to.
• Data confidentiality and secrecy norms of the bank are adhered to.
• To ensure that no customer application is misplaced and is kept in safe custody.
• To ensure that code of the conduct as per the bank bank’s policy are adhered to.
• To ensure that I do the documents original sighting as laid out in the original sighting guidelines of the KYC policy of the bank.
• To ensure that the sales process prescribed by the bank is fully adhered to.
• Verify that potential customers satisfy all criteria required of a desired customer profile as outlined by the bank.
• Derive insight to competitor’s sales activities and effectively report them to the Area Sales Manager/Relationship Manager.
• Ensure full awareness of all policies and procedures issued in relation Shariah principles.
• Ensure full awareness of all policies related to operational risk and misselling, etc & comply by the same.
• Maintain complete and detailed knowledge of all assigned products.
• Maintain accurate and up to date activity records.
• Maximize sales referral opportunities by working with customer service colleagues.
• To ensure performance as per the performance management criteria.
Handling cash deposit, withdrawal, clearing cheques, demand drafts and wire transfers.
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