Administrative Assistant
Weatherford - Kuwait
Total years of experience :9 years, 0 Months
Administration duties
Looking after elite group of customers
Staff handling
Maintaining food and safety measures
Ensure the in stock standards meet the company norms by having high
Ordering accuracy , and regular stock takes
Top sales, store hygiene, competition benchmarking
Recommendation on changes on range planning based on customer feedback's
Handling cash working on till points
Taking care from ticketing sales to customer service
Offering premium services at all times beginning with check-ins (using SABRE), escorting passengers on arrival/departure, Lounge access, Transfer facilities by Jet Airways coach on arrival/departure, courtesy carriage of most important documents/parcels for important CIP /VIPs/ VVIPS and maintaining the appropriate relationship between the top most people of all industries and our organization.
Customer satisfaction measures execution.
Handling Customer service issues in a timely manner.
Taking active part in handling guest complaints and corrective actions.
Coordination with sales and marketing team.
Feedback staff briefing, counselling, and Team Management and training activities
Successfully handle delays and denied boarding passengers
Handling delayed and lost baggage procedures
Driven Top line sales through up selling, cross selling, repeat selling
Responsible for store promotional activities
Ensure daily price updates
Masters in Business Administration-Specialized in Marketing from University of Wales (London) 2013. Bachelor in Mass Media from Mumbai University 2006. Vocational commerce Specialized in Marketing from Mumbai University 2003.