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faris abdul salam, Banker / IT

faris abdul salam

Banker / IT ·Arab Bank Plc

United Arab Emirates

High school or equivalent,

Work experience

Total years of experience: 13 years, 6 months

Banker / IT

January 2008 - June 2021

Arab Bank Plc

Dubai, United Arab Emirates

January 2008 - June 2021

Proven track record of maintaining zero escalations for clients, effectively managing escalations within the specified SLAs
• Performed various application software installation, configuration of plug-in software; monitored system performance and
capacity that have a direct or indirect impact upon SWIFT Services
• Proficient in extending & maintaining efficient ATM operational support; worked for UAE, Qatar, Yemen, and Bahrain
branches
• Steered a culture of innovation & continuous process improvement, driving expanded system capability and leading-edge
solutions development

Company industry:
Banking
Job role:
Banking

Education

TRAININGS

January 2023

January 2023

High school or equivalent,

lbs

June 2003

June 2003

Bachelor's degree, Computer Science & Engineering

India

,

LBS College of EngineeringBharathiya Vidya Bhavan

January 1999

January 1999

High school or equivalent, Computer Science & Engineering

United Arab Emirates

from

Skills

Customer Service
Expert
Customer Service
Expert
Banking
Expert
Banking
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
AS/400
Expert
AS/400
Expert
ATM
Expert
ATM
Expert
COMPUTER HARDWARE
Expert
COMPUTER HARDWARE
Expert
ROUTERS
Expert
ROUTERS
Expert
SLA
Expert
SLA
Expert
SWIFT
Expert
SWIFT
Expert
TREASURY
Expert
TREASURY
Expert
WRITING
Expert
WRITING
Expert
BANKING
Beginner
BANKING
Beginner
CUSTOMER RELATIONS
Beginner
CUSTOMER RELATIONS
Beginner
Customer Service
Expert
Customer Service
Expert
Banking
Expert
Banking
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert