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Faris Khamis , Data Analyst

Faris Khamis

Data Analyst·Cheil Levant

Jordan

Bachelor's degree, Bachelor of Science in Finance and Banking

Work experience

Total years of experience: 16 years, 11 months

Data Analyst

August 2024 - Present

Cheil Levant

Amman, Jordan

August 2024 - Present

• Conduct comprehensive retail reporting, ensuring data accuracy and relevance.
• Deliver client-centric data solutions to enhance retail experience.
• Collaborate with teams to support data-driven decision-making.
Company industry:
Advertising

Data Analyst

January 2024 - Present

Cheil Levant (Samsung Partner)

Amman, Jordan

January 2024 - Present

• Developed and maintained retail performance dashboards using Power BI.
• Analyzed sales and KPI data to support business decision-making.
• Ensured data accuracy and consistency across reports and datasets.
• Delivered insights to stakeholders to improve sales performance.
• Collaborated with cross-functional teams to align data strategies.
Company industry:
Marketing

Business Development Representative

September 2023 - July 2024

SquareOne Technologies

Amman, Jordan

September 2023 - July 2024

• Generated leads through cold calling, LinkedIn, and outreach campaigns.
• Managed CRM data and maintained accurate client segmentation.
• Engaged with enterprise clients and supported sales pipeline growth.
• Assisted in identifying business opportunities and client needs.
Company industry:
IT Services

Intellectual Property Administrator

January 2018 - January 2022

Cedar White Bradley Consulting/Jordan Ltd

Amman, Jordan

January 2018 - January 2022

• Oversaw all aspects of the firms intellectual property operations, including filing trademark and
patent applications and ensuring compliance with deadlines.
• Played a key role in office administration activities, managing financial records and procurement
tasks.
Company industry:
Law Firm

Intellectual Property Administrator

January 2018 - January 2022

Cedar White Bradley Consulting

Amman, Jordan

January 2018 - January 2022

• Managed trademark & patent filings, ensuring legal compliance and deadline adherence.
• Oversaw financial records, procurement, and office administration for seamless operations.
Company industry:
Law Firm

Intellectual Property Administrator

January 2018 - January 2022

Cedar White Bradley

Amman, Jordan

January 2018 - January 2022

• Managed trademark and patent documentation across multiple regions.
• Ensured compliance with legal and administrative requirements.
• Maintained accurate operational and financial records.
Company industry:
Law Firm

Librarian

November 2016 - January 2018

Shoman Foundation – The Public Library

Amman, Jordan

November 2016 - January 2018

• Assisted visitors, organized cultural events, and maintained library systems.
• Ensured a welcoming and organized environment for community engagement.
Company industry:
Library

Librarian

November 2016 - January 2018

Shoman Foundation

Amman, Jordan

November 2016 - January 2018

• Supported research activities and information services.
• Assisted visitors in accessing databases and resources.
• Participated in community and cultural programs.
Company industry:
Primary, Prep, & Secondary School

Call Center Operator / Arab Assist for Logistic Services

January 2015 - November 2016

Shareholding Co. LTD/MAPFRE Company

Amman, Jordan

January 2015 - November 2016

• Managed a high volume of incoming calls from insured customers, providing professional and efficient
customer service.
• Facilitated emergency assistance by connecting customers with service providers.
Company industry:
Distribution, Supply Chain & Logistics

Call Center Operator

January 2015 - November 2016

MAPFRE Insurance

Amman, Jordan

January 2015 - November 2016

• Handled high-volume customer inquiries, providing efficient support for insured clients.
• Coordinated emergency assistance services by connecting customers with providers.
Company industry:
Insurance & TPA

Customer Service Roles

January 2008 - January 2016

Multiple Organizations

Amman, Jordan

January 2008 - January 2016

(Zain Jordan, MARKAVIP, MAPFRE Insurance)
• Delivered customer support and handled high-volume interactions.
• Resolved customer issues and improved service experience.
• Coordinated service operations and customer requests.
Company industry:
IT Services

Customer Experience Associate

November 2013 - January 2014

MARKAVIP

Amman, Jordan

November 2013 - January 2014

Processed online orders, resolved technical issues, and promoted special offers.
Company industry:
Internet & E-commerce

Contact Center Representative

November 2008 - July 2011

Zain Jordan

Amman, Jordan

November 2008 - July 2011

• Managed inbound calls, resolved customer issues, and provided telecom services.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

Al al-Bayt University

January 2013

January 2013

Bachelor's degree, Bachelor of Science in Finance and Banking

Jordan

Al al-Bayt University

January 2013

January 2013

Bachelor's degree, finance

Jordan

Al-Hussein-College School

January 2005

January 2005

High school or equivalent, Higher Education Certificate

Jordan

GPA (percentage): 73.3%

GPA (percentage): 73.3%

Skills

Admin Assistant
Expert
Admin Assistant
Expert
Call Center
Expert
Call Center
Expert
Customer Care
Expert
Customer Care
Expert
Intellectual Property
Expert
Intellectual Property
Expert
Administration
Expert
Administration
Expert
BOOKING (RESOURCE PLANNING SOFTWARE)
Expert
BOOKING (RESOURCE PLANNING SOFTWARE)
Expert
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
LEAD GENERATION
Intermediate
LEAD GENERATION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
BUSINESS ANALYSIS
Intermediate
BUSINESS ANALYSIS
Intermediate
IIBA ENTRY CERTIFICATE IN BUSINESS ANALYSIS ECBA
Intermediate
IIBA ENTRY CERTIFICATE IN BUSINESS ANALYSIS ECBA
Intermediate
CLEANLINESS
Expert
CLEANLINESS
Expert
INTELLECTUAL PROPERTY
Expert
INTELLECTUAL PROPERTY
Expert
CONSULTING
Expert
CONSULTING
Expert
COORDINATING
Expert
COORDINATING
Expert
LIBRARY
Expert
LIBRARY
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
OPERATIONS
Expert
OPERATIONS
Expert
PATENT APPLICATIONS
Expert
PATENT APPLICATIONS
Expert
TELECOMMUNICATIONS
Expert
TELECOMMUNICATIONS
Expert
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
SALES REPORTING
Intermediate
SALES REPORTING
Intermediate
ADVANCED ANALYTICS
Intermediate
ADVANCED ANALYTICS
Intermediate
BUSINESS STRATEGIES
Intermediate
BUSINESS STRATEGIES
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
POWER BI
Intermediate
POWER BI
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate
SQL PROGRAMMING LANGUAGE
Intermediate
SQL PROGRAMMING LANGUAGE
Intermediate

Social profiles

Languages

Arabic

Beginner

English

Beginner

Training and Certifications

Certifications
IELTS General Training Exam
Currently
English Courses
Data Analysis Program (Power BI, SQL, Python)
General English (Levels 5 & 6) & Conversation Course