Content Moderator Advisor
Webhelp
Total years of experience :2 years, 8 Months
Proactively moderate and audit uploads.
- Take ownership of all videos in the respective language queue.
- Provide accurate monitoring of content on first-instance requirements.
- Demonstrate strong analytical and research skills with attention to detail.
- Evaluate content for compliance with organizational policies.
- Conduct prior user-generated content (UGC) moderation.
- Engage in content mining and reviewing processes.
- Monitor and review content on online and digital platforms.
- Handle user complaints, improving user and client experiences.
- Understand the needs of customers and clients for a customer-centric approach.
- Assist project managers in specific tasks related to their assigned projects, such as organizing and transferring all project details, initiatives, and specific assignments for team members, and acting as a liaison between team members and the project manager.
- Execute the necessary daily tasks to keep proposed projects on the right track and work on developing a comprehensive detailed project plan.
- Defining the initial objectives of different projects, planning stages along the way, and ensuring the completion of projects and initiatives in their optimal form.
- Creating budgets for projects, estimating required resources, and outlining a timeline for completion.
- Organize, manage, and evaluate different components of projects and proposals, and create reports and updates for the project manager and other management members.
- Thoroughly analyze proposals and projects, identifying strengths and weaknesses and determining the type of support needed, whether it is financial, technical, logistical, or otherwise.
- Engage in daily and continuous interaction and communication with project owners and initiators to ensure the progress of the action plan, clarify strengths and weaknesses, and work towards addressing them.
- Engage in verbal and written communication to work closely with team members and managers, effectively managing issues as they arise.
- Provide guidance, feedback, and encouragement to achieve objectives.
- Develop and strengthen monitoring, inspection and evaluation procedures
- Suggest strategies for improving the efficiency and effectiveness of the project by identifying bottlenecks in completing project activities and developing plans to minimize or eliminate such bottlenecks;
- Report monthly, quarterly, half-yearly and annual progress on all project activities.
- Research industry-related topics (combining online sources, interviews and studies.
- Write clear marketing copy to promote our products/services.
- Prepare well-structured drafts using Content Management Systems.
- Conduct keyword research and use SEO guidelines to increase web traffic.
- Identify customers’ needs and gaps in our content and recommend new topics.
- Publish articles and press releases.
- Hires writers and contributes to building up high-quality writer pool.
Middle East North Africa Financial Network (MENAFN)
Responsibilities:
- Edited Arabic, English texts and news, correct for errors in spelling, punctuation, and grammar.
- Handled media relations.
- Rewrote copy to make it easier for readers to understand.
- Verified facts using standard reference sources.
- Planned the content of digital media and publications according to the publication’s style and editorial policy.
- Create informative and interesting press releases, press kits, newsletters, and related marketing materials.
- Develop and implement effective communication strategies that build customer loyalty programs, brand awareness,
and customer satisfaction.
- Prepare detailed media activity reports.
- Plan and manage the design, content, and production of all marketing materials.
- Work with different marketing departments to generate new ideas and strategies.
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