Duty Manager
Hospitality Inn Lahore Pakistan
Total des années d'expérience :23 years, 5 Mois
Duty Manager, s Management Operations
Guest Satisfaction
Smooth Operation
motivating controlling staff
Keeping standard high
Out of the box Solutions
Prompt action
Up selling
Long lasting relation building
Revenue generation optimization
and many more tasks
To check and verify gate pass in and gate pass out of all items came in and going out.
To check biometric attendance weekly and monthly.
To look after main gate security matters and upgrade them.
To manage proper repair and maintenance of the admin blocks machinery and equipments.
To maintain customers satisfaction level.
To maintain high level of house keeping of entire mill area.
To provide efficient and effective solution to any admin related problems.
To keep subordinates motivated and anthusiastic.
To go for purchase any construction or routine items when purchaser is not available.
To bring new changes to enhance corporate image of the group.
To give innovative ideas and prove to be change manager.
To negotiate rates of all repair and maintenance and services and try to close at very competitive rates.
To take charge of shift and check room status, airport pickups, wake up calls, guests check out and check in, hotel and staff cleanliness, staff issues.
To check in walk In or guests with reservations as per policy and ask to upgrade.
To negotiate, convince and facilitate potential customers.
To check out timely and take cash and clear bills.
To refresh the checkout room through housekeeping department.
To look after every repair and maintenance of the hotel and follow up.
To check breakfast, lunch and dinner prepared in time.
To make computerized KOT’s of guests and send to room service and followup.
To look after security matters of the hotel.
To be updated with current issues around the world.
To be updated with flight timings, train timings and daewoo bus services.
To update diary with all important contact numbers
To lead the team of 3D scanning production effectively.
To produce the results as per SOP’s.
To motivate the team members for best results.
To meet the deadline and avail the benefits (bonus, target achievement paid leaves )
To solve any computer hardware or software related issues.
To learn and teach any change in the SOP’s.
To check quality of virtual dental treatments done by all team members using 3d scanning software.
To compile all completed virtual treated dental cases and send to next department.
To receive all incoming calls local, nationwide, international and direct them to respective department / extension after carefully understanding the callers requirement.
To connect any given number for Hotel guests from rooms or from telephone booths.
Make vouchers of local, nationwide and international calls.
To trace any responsible staff for executives by motorolla wireless.
To follow SOP’s in case of emergency inside or outside the hotel premises.
To take print of daily calls report count the figures, check calls separately and file them after checking.
To give wake up calls to PIA or any flight crew as per crew list.
To give wake up calls to guests if required.
To look after internet connections and wifi facility.
To co ordinate with all hotel staff.
To dress in proper uniform and be presentable on duty.
To perform inter-departmental assignments given by managers
In my MBA i learned Management International Management Organization Behavior Communication Leadership Project appraisal Effective Project Management Ms Project Management Basic Finance Financial Accounting Human Resource Management Decision Making these subjects and a lot of related books gave me a new way of looking, thinking and to explore my abilities.and finally utilize them effectively.
