Total Years of Experience: 10 Years, 2 Months
May 2019
To Present
IT Manager - MEA
at Radio Holland Middle East
Location :
United Arab Emirates - Dubai
• Identify and implement rectified operational issues.
• Manage problem and service tickets ensuring timely resolution to meet Service Level Agreements.
• Search root cause of problems and escalate to engineering and vendor support as necessary.
• Develop a detailed project plan to monitor and track progress.
• Design and implement Infrastructure Network for new and current offices.
• Architect and deployed virtualization solution using VMware vSphere 6.x for new and current offices.
• Utilize appropriate VMware vSphere applications and software required for installation, management, and
• upgrades, to include VMware PowerCLI and ESXi command language scripting and structure.
• Ensure storage to Storage Area Network (SAN) is available and network virtual local area networks (VLANs) have
• been trunked properly for connectivity, ensure Basic Input/Output System (BIOS) settings on server hardware is
• optimized for running virtualization technologies.
• Prepare and update required documentation of the VMWare environment to support change management
• requirements (installation, operations, and configuration manuals) and other documentation as needed.
• Analyze, install, manage, maintain, secure, and troubleshoot virtualization infrastructures and services, including
• virtual machines (VMs) and physical hardware.
• Build, install, configure and maintain VMware products ESXi servers, HA clusters and vCenter.
• Manage VMware infrastructure ESXi, vCenter, Clustering and HA configuration.
• Maintain information technology strategies.
• Researches and implements technological strategic solutions.
• Maintain a safe and secure work environment.
• Verify application results by conducting system audits of technologies implemented.
• Preserve assets by implementing disaster recovery, back-up procedures and information security.
• Recommend information technology strategies, policies, and procedures by evaluating organization outcomes.
• Research solutions to various business and technical problems, evaluate alternatives and be able to present
• recommendations and justifications to management.
• Audit hardware and Software for MEA Region.
• Prepare IT Documentations for MEA Region Offices.
• Work with the engineering teams to translate design requirements into Microsoft, VMware and cloud solutions.
• Manage problem and service tickets ensuring timely resolution to meet Service Level Agreements.
• Search root cause of problems and escalate to engineering and vendor support as necessary.
• Develop a detailed project plan to monitor and track progress.
• Design and implement Infrastructure Network for new and current offices.
• Architect and deployed virtualization solution using VMware vSphere 6.x for new and current offices.
• Utilize appropriate VMware vSphere applications and software required for installation, management, and
• upgrades, to include VMware PowerCLI and ESXi command language scripting and structure.
• Ensure storage to Storage Area Network (SAN) is available and network virtual local area networks (VLANs) have
• been trunked properly for connectivity, ensure Basic Input/Output System (BIOS) settings on server hardware is
• optimized for running virtualization technologies.
• Prepare and update required documentation of the VMWare environment to support change management
• requirements (installation, operations, and configuration manuals) and other documentation as needed.
• Analyze, install, manage, maintain, secure, and troubleshoot virtualization infrastructures and services, including
• virtual machines (VMs) and physical hardware.
• Build, install, configure and maintain VMware products ESXi servers, HA clusters and vCenter.
• Manage VMware infrastructure ESXi, vCenter, Clustering and HA configuration.
• Maintain information technology strategies.
• Researches and implements technological strategic solutions.
• Maintain a safe and secure work environment.
• Verify application results by conducting system audits of technologies implemented.
• Preserve assets by implementing disaster recovery, back-up procedures and information security.
• Recommend information technology strategies, policies, and procedures by evaluating organization outcomes.
• Research solutions to various business and technical problems, evaluate alternatives and be able to present
• recommendations and justifications to management.
• Audit hardware and Software for MEA Region.
• Prepare IT Documentations for MEA Region Offices.
• Work with the engineering teams to translate design requirements into Microsoft, VMware and cloud solutions.
June 2017
To April 2019
IT Support Specialist - MEA
at Radio Holland Middle East
Location :
United Arab Emirates - Dubai
• Participate and assist with 24x7 support of the environment.
• Document maintenance for all computer systems and network infrastructure.
• Support of VMware and windows environment by resolving the escalated tickets.
• Strong experience with vSphere Web Client and vSphere Client.
• Improve existing programs by reviewing objectives and specifications; evaluating proposed changes;
• recommending changes; making modifications.
• Maximize use of hardware and software by training users; interpreting instructions; answering questions.
• Maintain system capability by testing computer components.
• Prepare reference for users by writing operating instructions.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional
• publications, establishing personal networks and participating in professional societies.
• Address and close technical issues reported in the team TOPdesk ticket queue.
• Assist with the planning, executing, monitoring and control of all engineering project related tasks and activities.
• Strong understanding of Virtual CPU, virtual memory, networking and storage setup.
• Knowledge in core Microsoft Windows Operating System, Active Directory, DNS, DHCP and other technologies
• Experience with Physical-to-Virtual (P2V), Virtual-to-Virtual (V2V) and Virtual-to-Physical (V2P) migration of
• Windows as well as Linux servers from VMware, Microsoft and legacy hardware.
• Hands on experience in iSCSI, NFS, and Fiber Channel protocols, Fiber Channels to ESXi hosts.
• Migrate with VMware tools psychical to virtual and virtual to virtual.
• Participate in Business Continuation/ Disaster Recovery infrastructure planning, building, and testing.
• Document maintenance for all computer systems and network infrastructure.
• Support of VMware and windows environment by resolving the escalated tickets.
• Strong experience with vSphere Web Client and vSphere Client.
• Improve existing programs by reviewing objectives and specifications; evaluating proposed changes;
• recommending changes; making modifications.
• Maximize use of hardware and software by training users; interpreting instructions; answering questions.
• Maintain system capability by testing computer components.
• Prepare reference for users by writing operating instructions.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional
• publications, establishing personal networks and participating in professional societies.
• Address and close technical issues reported in the team TOPdesk ticket queue.
• Assist with the planning, executing, monitoring and control of all engineering project related tasks and activities.
• Strong understanding of Virtual CPU, virtual memory, networking and storage setup.
• Knowledge in core Microsoft Windows Operating System, Active Directory, DNS, DHCP and other technologies
• Experience with Physical-to-Virtual (P2V), Virtual-to-Virtual (V2V) and Virtual-to-Physical (V2P) migration of
• Windows as well as Linux servers from VMware, Microsoft and legacy hardware.
• Hands on experience in iSCSI, NFS, and Fiber Channel protocols, Fiber Channels to ESXi hosts.
• Migrate with VMware tools psychical to virtual and virtual to virtual.
• Participate in Business Continuation/ Disaster Recovery infrastructure planning, building, and testing.
August 2015
To March 2017
Network & Data Center Professional Service Engineer
at Systems Engineering of Egypt
Location :
Egypt - Cairo
Involved in Multi Vendors projects in datacenter Field handling several Technologies, gained different levels of
experience, worked and configured more than 100 servers:
• Good experience of Cisco infrastructure installation, configuration, Monitoring and maintenance.
• Provided documentation and best practices on vSphere and VSAN.
• Lab testing & validation prior to implementation of Nexus 7K, 5K & 2K.
• Deployment and configuration of Cisco Nexus Switches.
• Deployment and configuration of Cisco fabric interconnect and Extenders.
• Deployment and configuration of Cisco Unified Computing system and Dell Power Edge servers.
• Deployment and configuration of Veeam backup (Bare Metal servers, Hyper-V, VMware and End users).
• Migrate VMs using vMotion, Clustering hosts and VMs.
• Experienced with vSphere network configuration for ESXi hosts, vSAN and vCenter features.
• Experienced with vSAN configuration and administration as a software-defined storage platform.
• Working knowledge of major Private Cloud platforms such as VMware vRealize, Microsoft Hyper-V.
• Strong understanding of VMware Networking concepts creation of vSwitches.
• Cisco Monitoring solution (Cisco Prime Infrastructure, LMS 4.x) Physical and Virtual Appliance.
• Deployment and configuration VMware ESXI 5.5, 6.2 Servers and Virtual Center server.
• Hands on Experience in Windows System Administration 2008, 2012.
• Configuration VMWare Data Center Virtualization (DCV) and Site Recovery Manager (SRM).
• vSphere feature configuration, including vSphere vMotion, vSphere HA, and vSphere DRS.
• Train the Network Administrators to handle the datacenter network monitoring.
experience, worked and configured more than 100 servers:
• Good experience of Cisco infrastructure installation, configuration, Monitoring and maintenance.
• Provided documentation and best practices on vSphere and VSAN.
• Lab testing & validation prior to implementation of Nexus 7K, 5K & 2K.
• Deployment and configuration of Cisco Nexus Switches.
• Deployment and configuration of Cisco fabric interconnect and Extenders.
• Deployment and configuration of Cisco Unified Computing system and Dell Power Edge servers.
• Deployment and configuration of Veeam backup (Bare Metal servers, Hyper-V, VMware and End users).
• Migrate VMs using vMotion, Clustering hosts and VMs.
• Experienced with vSphere network configuration for ESXi hosts, vSAN and vCenter features.
• Experienced with vSAN configuration and administration as a software-defined storage platform.
• Working knowledge of major Private Cloud platforms such as VMware vRealize, Microsoft Hyper-V.
• Strong understanding of VMware Networking concepts creation of vSwitches.
• Cisco Monitoring solution (Cisco Prime Infrastructure, LMS 4.x) Physical and Virtual Appliance.
• Deployment and configuration VMware ESXI 5.5, 6.2 Servers and Virtual Center server.
• Hands on Experience in Windows System Administration 2008, 2012.
• Configuration VMWare Data Center Virtualization (DCV) and Site Recovery Manager (SRM).
• vSphere feature configuration, including vSphere vMotion, vSphere HA, and vSphere DRS.
• Train the Network Administrators to handle the datacenter network monitoring.
June 2013
To January 2015
Information Technology Administrator
at Al Arabi Modern Metals
Location :
Egypt - Cairo
• Monitoring all Cisco equipment’s using Cisco Works.
• Involved in SNMP Network management.
• Upgrading and backups of Cisco router configuration files.
• Knowledge of VMware virtualization technologies vSphere and ESXi.
• Settings of the networking devices (Cisco Router, switches).
• Replacing branches hardware with new 2851 routers and 2960 switches.
• Manage problem and service tickets ensuring timely resolution to meet Service Level Agreement.
• Ability to understand and relate to new products, technology, strategy and be able to follow directions.
• Experience with troubleshooting installation and configuration problems with vSphere.
• Experience with server configuration Windows Server 2012R2 / 2012 / 2008.
• Maintain industry awareness for latest compute, storage, networking and virtualization technologies.
• Good understanding of infrastructure requirements for major applications and platforms.
• Involved in SNMP Network management.
• Upgrading and backups of Cisco router configuration files.
• Knowledge of VMware virtualization technologies vSphere and ESXi.
• Settings of the networking devices (Cisco Router, switches).
• Replacing branches hardware with new 2851 routers and 2960 switches.
• Manage problem and service tickets ensuring timely resolution to meet Service Level Agreement.
• Ability to understand and relate to new products, technology, strategy and be able to follow directions.
• Experience with troubleshooting installation and configuration problems with vSphere.
• Experience with server configuration Windows Server 2012R2 / 2012 / 2008.
• Maintain industry awareness for latest compute, storage, networking and virtualization technologies.
• Good understanding of infrastructure requirements for major applications and platforms.
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