IT Analyst
Wipro Limited
Total years of experience :8 years, 0 Months
▪ Office 365, hyper v, SCCM, Intune, Network Systems Administration: AD, ADDS, DCN, VPN, Web Server, Gateway, Mail Server, etc.
▪ SCCM implementation and Configuration, Patch management using SCCM
▪ Installation, management of SCCM client on server and workstation
▪ Handling SCCM related incidents using ServiceNow ticketing tool.
▪ Adept in handling network related operations: router and switch configuration; maintaining LAN/WAN environment; connecting wireless network links to multiple location; connectivity troubleshooting; cabling and crimping for systems, hubs, switches and routers; system assembling; installation and regular update of anti-virus on server and hosts; providing solutions to end-users, etc.
▪ Hands on experience in using network devices and basic utilities: media, cables, ports, connectors, routers, trace route, switches, ping, putty tool, show-debug commands, storage, security, etc.
▪ Strong orientation in OS installation, mounting, user administrator, active directory, remote desktop, backup, restore, file permission, raid, etc.
▪ Troubleshooting & Installation of Navision SP3 & Dynamic 2009 & 2013.
▪ Trouble shooting and installation of Clear view Software and Cloud Sales.
▪ Experienced in installation and update of various software, device drivers and hardware components.
▪ Extensive exposure in assembling, configuration, troubleshooting, hardware servicing and maintenance of computers including printers, modem, scanner, etc.
▪ Capable to manage XP, 2000, 2003, 2007, 2008, windows 10.
▪ Highly proficient in MS Office Suite, E-mail & Internet applications.
IT system administrator
▪ Design, configure and implement client network from simple single-server environments to complex multi-server, multi-site networks. Handle troubleshooting, backup, documentation, security, and managing users.
▪ Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software and all configurations.
▪ Monitor server, backups, network infrastructure and peripherals like printers and related hardware.
▪ Install, configure and upgrade operating systems or software.
▪ Modify specific application for use in operational departments.
▪ Configuring lotus Email & MS Outlook Email Accounts for Users.
▪ Troubleshoot system and network problems; diagnose and solve hardware/software faults.
▪ Handle issues involved in maintaining corporate infrastructure like network connectivity and security.
▪ Set up and configure different IP services and protocol deployment.
▪ Perform data back-up and recovery; conduct security monitoring to find out any intrusions.
▪ Recommend changes to improve systems and network configurations. Determine hardware or software requirements related to such changes.
▪ Make hardware / software acquisition recommendations including helping users assess needs and provide justification for equipment and services.
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