Fatate Nassar

The assistant spa manager is the second-in-command of the spa manager. Their primary role is to support the spa manager in daily duties and administrative tasks, which usually include attending to customer queries, scheduling appointments, overseeing staff, and monitoring spa inventory.

Spa receptionists are responsible for answering the telephone, transferring calls, taking accurate messages, greeting customers, cashiering, giving tours of the spa facility and scheduling appointments. Their duties also include notifying staff members of any customer cancellations or the arrival of any unscheduled visitors.

Their duties may also include light administrative and clerical duties, such as opening and distributing mail, filing, data entry and the preparation of letters and documents.
Job Description

Receptionists meet and greet customers, providing a positive and friendly attitude. Receptionists check in customers as they arrive for their scheduled appointments. They also schedule new appointments and answer all calls that come into the spa. They may also provide daily maintenance of the spa's lobby or reception area. Caring for office furniture, plants and periodicals are some examples of these additional duties

Approachable, and capable of finding solutions in a timely manner. Excellent communication skills.
• Previous experience as assistant sign maker, or equivalent. Able to work a flexible schedule based on the needs of the store, including.
• Maintain schedules and calendars
• Handle incoming mail and other material
• Set up and maintain filing systems
• Organizing and storing paperwork, documents and Computer-based information

customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems.
Customer Service Representative Job Duties:
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

prepare and edit correspondence, communications, presentations and other documents
file and retrieve documents and reference materials
conduct research, assemble and analyse data to prepare reports and documents
manage and maintain executives schedules, appointments and travel arrangements
arrange and coordinate meetings and events
record, transcribe and distribute minutes of meetings
monitor, respond to and distribute incoming communications
answer and manage incoming calls
receive and interact with incoming visitors
interact with external clients

Answer and direct incoming phone calls to appropriate individuals.
• Greet patients/clients, secure nature of visits and direct to
• Appropriate individual, provide routine information about the Hospital when necessary.
• Maintain schedules and calendars.
Receive, screen, interview, and register patients for clinics; Handle phone enquiries from patients and others; screen calls to Ascertain nature and urgency of inquiry; refer callers as appropriate And/or schedules appointments.
• Review patient admission records to ascertain insurance coverage
• And the possible need for financial assistance; obtain insurance
• Authorizations or initiate applications for public assistance as indicated
• Record patient demographic, insurance,

• Maintain visual quality and consistency for all departments.
Follow all regional signage graphic standards guidelines and procedures. Work closely with all Team Leaders, Specialists, In-Store Systems Coordinator, and Store Marketing Director.
• Perform daily store walks in all departments to check quality and appearance of signs. Replace as needed.
Produce weekly sale signs and ensure proper placement and prompt removal.
Perform other duties as assigned by the Team Leader (Department Manager), Associate Team Leader (Assistant Department Manager), or Supervisor.
Proficient in Quark, Adobe Illustrator, Excel, Word. Filmmaker Pro a plus.
Working knowledge of the Macintosh Computer Operating System.
Ability to work professionally and courteously with Team Leaders, specialists, and vendors.
Good problem solving skills, and ability to prioritize and multi-task in a fast paced environment.
• Approachable, and capable of finding solutions in a timely manner. Excellent communication skills.
• Previous experience as assistant sign maker, or equivalent. Able to work a flexible schedule based on the needs of the store, including.
• Maintain schedules and calendars Handle incoming mail and other material Set up and maintain filing systems
• Organizing and storing paperwork, documents and Computer-based information
• Photocopying and printing Using various computer packages - Word, Excel, PowerPoint, Quark

To ensure optimal customer service and compliance with company standards.
• To plan specific measures in order to ensure that sales targets are implemented and achieved in stores.
• To promote all company targets and help store managers achieve them.
• To monitor the management indicators established by the company in your stores and ensure optimum levels are obtained. To control the expenses of the store (personnel, maintenance, consumable materials, to be aware of the sales potential of the collection and communicate this to the headquarters.
• To inform the Coordinator and headquarters of anything that has a major impact on your stores.
• To advise franchisees on all matters related to the optimal management of the store, and to visit franchisees with the frequency established by the company.
• To ensure that franchisees comply with all procedures.
• To check and ensure continuous stock replacement in your stores.
• To check and continuously monitor product needs in your stores, in order to transmit this information to the product manager in a single communication.
• To ensure that the messages received from PMD department are implemented.
• Throughout the season, to check the suitability of the collection with the rest of the market, in relation to what is offered by our main competitors, in order to inform the product manager.
• To propose continuous transfers between stores in order to adapt the product to your stores.
• To ensure the correct use of security and stock control mechanisms, and to check their implementation on a regular basis.
• Direct responsibility for merchandising in your stores, in accordance with company standards.