Fatehia Hamid Al Mubarak

Key Responsibilities:
• Oversaw implementation of IT projects within designated time and financial constraints; streamlined technology improvements through installation, configuration, upgrades, and repair related assignments.
• Worked in conjunction with the technical and help-desk support staff to provide efficient troubleshooting and complaint resolution; conducted root-cause analysis to mitigate likelihood of issue recurrence.
• Collaborated with the IT team to develop required modules to match established goals/scope; managed task delegation and prioritization to accomplish targeted deliverables.
• Served as an instructor assistant to facilitate content delivery; liaised with teachers and support staff to ensure fulfillment of institute objectives.

Key Responsibilities:
• Served as website administer; managed and maintained website content, implemented new features to improve user-experience/ interactions, and enhance interface quality.
• Spearheaded service and networking management functions; administered and monitored seamless availability of services to end-users, meanwhile adhering to SOPs and system security guidelines.
• Assessed effectiveness of existing systems; identified areas of weaknesses, analyzed potential risks to data integrity, and utilized technical strengths to accomplish rapid diagnosis of prevailing problems.
• Organized in-house training programs for employees to confirm self-sufficiency and high morale; managed new staff induction, orientation and comprehensive paperwork processing.
• Evaluated feasibility of development agents and their performance outcomes; prepared high-quality technical documentation to facilitate user accessibility to development/delivery/program data.