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Fatema Ahmad, education officer

Fatema Ahmad

education officer·automated service network co.

Kuwait

Bachelor's degree, Business And Management

Work experience

Total years of experience: 9 years, 4 months

education officer

July 2023 - Present

automated service network co.

Sharq, Kuwait

July 2023 - Present

Manage and build upon customer effectively, ensuring superior levels of service are provided eNet products and solutions
Deliver sales presentations and proposals abd provide funcitional support to clients. Act as a reference point, delivering training and support on products and services as required to the merchanr. Lead in the management and resolution of major complaints or issues arising from merchants.
Identify opportunities to promote and introduce appropriate products and services.
Review customer pricing in line with information provided for pre-approvals.
Maintain MIS for transactions and profitability tracking. making sure that they take full advantage of the company products.
Prepare sales reports and maintain accounts records ro keep management informed regarding specific opportunities progress market share and trends
Company industry:
IT Services
Job role:
Sales

office administrative & HR Assistance

August 2022 - December 2022

Leonardo company

Al Kuwait, Kuwait

I found this job using Bayt.com

August 2022 - December 2022

Company industry:
Military & Defense
Job role:
Human Resources and Recruitment

Work Control Team Leader

July 2019 - April 2022

Alghanim Industries

Al Kuwait, Kuwait

I found this job using Bayt.com

July 2019 - April 2022

Company industry:
Sales Outsourcing
Job role:
Customer Service and Call Center

Teller And Customer Service Representative

July 2017 - September 2018

Ahli bank of Kuwait

Al Kuwait, Kuwait

July 2017 - September 2018

Company industry:
Banking
Job role:
Accounting and Auditing

Customer Service Representative

June 2014 - March 2016

Kuwait International Bank

Al Kuwait, Kuwait

June 2014 - March 2016

Company industry:
Banking
Job role:
Customer Service and Call Center

Education

Gulf University For Science And Technology

January 2014

January 2014

Bachelor's degree, Business And Management

Kuwait

GPA (point): 2.06 out of 4

GPA (point): 2.06 out of 4

MIS Graduate with excellent team working skills and communications, very fluent in both arabic and english, establishing the anime club website for the university.

Skills

Telesales

Expert

Retail Banking

Expert

Customer Support

Expert

Customer Service

Expert

Technical Service

Expert

database managment system

Expert

SQL

Expert

php

Expert

HTML

Expert

java

Intermediate

web design

Expert

C++

Intermediate

office management

Expert

office administration

Expert

office work

Expert

mail

Expert

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Training
Fruad and money luandry
Kuwait Intrenational Bank
Oct 2014

Hobbies and interests

crochet

I self taught my self how to crochet and reached advanced level

playing piano

I was playing piano for about 12 years