Team Leader
National Bank Of Abu Dhabi
Total years of experience :8 years, 0 Months
• To manage the verification officers and make sure they are meeting the business requirement.
• To make sure all the Audit, compliance requirements are in place.
• To ensure miss selling <=0.1% of total monthly verified cases.
• To coach the staff once a week about their rejections in order to assist in minimize the complaints.
• To follow up and maintain the closure of the complaints on daily /monthly /yearly basis.
• To follow up with Card Finance team to ensure booking on time .
• support the Telesales Team in executing the financial requests with high level of accuracy within the policy & procedure, to minimize the customer complaints, and to avoid financial loss to the bank
• Verify all Telesales request applications as per policy, procedure and quality standards.
• Identify errors on Call/Form to be reverted back to the telesales officer for rectification and document the same along with constructive feedback.
• Maintain daily verification report for all the applications verified /rejected on daily basis.
• Maintain relevant documentation for all the forms as per audit requirement
• Handling outbound calls to cross sell bank products
• Provide excellent customer service to the customers.
• Excellent knowledge of all systems, products and services.
• Meeting sales targets set by the unit managers
• Providing correct information related to product and services
• Maintain confidentiality of the bank’s customers and data.
• In general participate in preparing and implementing the company Strategy and Business Development Plan and maintain its data base.
• Converting the BDP(Business Development Plan) into efficient devices, tools, ways and campaigns for acquiring more business through increasing the company market place locally and in the Gulf Region as well as the market share.
• Participate in the monthly management review meetings for adopting efficient business tools and devices in order to support a satisfactory implementation of the business development plan.
• Keep on strengthening the knowledge of the market fluctuation, the competition strategy; tools, and market share. In parallel to that maintaining the name and the image of our company in the mind and official record of the concerned Governmental Authorities, as well as the Concern Private Sectors in order to formulate sufficient and efficient ways to secure more business and more job orders.
• To participate in the relating Conferences and Events.
-Provide customers with accurate information regarding all the retail banking products.
-Resolve customer's problems instantly over the phone.
-Maintain excellent communications with the customers to achieve customers' satisfaction and loyalty.
-Provide the bank with customers' feedback, suggestions and complains.
-Assist customers regarding their inquiries about the details of their accounts, credit cards and loans.
-Cross sell the bank products over the phone and generate leads to other departments in the bank