administrative assistant
MLJ Group of companies
Total years of experience :9 years, 8 Months
Handling the reception
Business development with respect to achieving growth and profitability for the company.
Tele sales
Product Briefing
Preparing travel and insurance LPO and Invoice
Handling Petty cash accounts
Handling customer queries
Coordinating with suppliers and clients .
• Helping to develop a customer service system for the organization;
• Coordinating with a team of customer services staff;
• Handling face-to-face enquiries from customers.
• Providing help and advice to customers using organization’s products or services;
• communicating courteously with customers by telephone, email, letter and face to face;
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
• handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
• issuing refunds or compensation to customers
➢ The Certificate Course in Introduction of Islamic Banking and Finance at Institute Of Bankers of S
➢ The Diploma in Islamic Banking at Institute Of Bankers of Sri Lanka, Colombo, Sri-Lanka. Person
➢ Diploma in Human Resource Management (Wigan & Leigh college, UK), London Business School, Colombo,
➢ G.C.E O/L (General Certificate of Examination - Ordinary level) in 2009 at Ilma International Girl