Fatima Mohamed

• Coordinated customer outreach campaigns, appointment scheduling, and follow-up activities to maximize attendance
and customer engagement.
• Supported lead generation and customer acquisition initiatives through proactive communication with prospective
and existing customers.
• Achieved an average of 25+ qualified appointments per month, with a personal record of 33 appointments in a single
month.
• Maintained an average appointment attendance rate (Show Rate) of 80
• Sent appointment confirmations and managed customer communications through phone, email, and SMS.
• Coordinated virtual client handovers through Microsoft Teams, ensuring a smooth transition between customers and
sales teams.
• Maintained accurate customer and lead records using GoldMine CRM.
• Supported the sales team by ensuring a smooth customer journey from booking to appointment attendance.

• Provided customer support through inbound and outbound communication channels.
• Assisted customers with orders, payments, promotions, account inquiries, and service-related concerns.
• Processed refunds and resolved customer complaints professionally.
• Managed customer orders and service requests efficiently.
• Ensured high customer satisfaction through timely issue resolution and effective communication.

• Coordinated customer requirements from inquiry through project delivery.
• Managed client communications and followed up on service requests.
• Supported the sales process by maintaining positive client relationships.

• Responded to customer inquiries through phone and email.
• Resolved customer complaints and technical issues efficiently.
• Assisted users with software and network-related support requests.
• Documented customer interactions and escalated complex issues when required.