AUH -Businesa Development Director
Transguard Group
Total des années d'expérience :21 years, 6 Mois
Establish and manage new location in Abu Dhabi. Develop and strengthen relationships with customers, major suppliers, and partners. Work with internal departments to meet customer expectations. Assist in identifying sales possibilities and notifying the sales team to pursue them. Present the Company's products and services to customers. Collaborate with internal divisions to suit the needs of the customer. Respond immediately to consumer complaints and resolve issues. Develop relationships with prominent Abu Dhabi businesses. Met with over 200 clients over UAE in less than one and half years.
Dedicate time and efforts to best represent my country. Involved in the activities of the Embassy. Build a Social Networks. Being a Member of Diplomatic spouse Organization, Member of School PTOs,
Participate in Non-profitable activities such as cultural events, Charites Baazars, National Days events, and presentations Activities.
Part Time Contract
Working as accredited Financial Expert with Judicial Department - Abu Dhabi. Provide honest, impartial, and independent opinions and reports to commercial courts of AUH regarding disputes linked to financial issues. Communicated with clients and collected information to research cases and prepare settlement offers. Analyzed probable outcomes of cases using knowledge of legal precedents. Presented key evidence, support facts, and assist in Making Decisions according to precise standards of court.
Key Contributions: Over 30 Analytic Reports in 2 years.
Handling 3 Branches.Issuing UAE national identification cards to all Dubai residents. Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals. Execute process improvements for under-performing areas by strategizing and scheduling daily operational activities. Assessed employee performance and developed improvement plans. Maintained compliance with company policies, objectives and communication goals. Established service level agreements and defined facility procedures, including on-time resolution of consumers’ problems.
Daily Statistics : 800 -1000 transactions per day.
Planned and organized media campaigns as well as formulated strategic business plans to meet and exceed organizational goals. Monitored and assessed client trading, staff training, and performance management to ensure compliance with organizational standards. Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals. Facilitated decision-making process while analyzing critical data, identifying patterns, trends, causes, and connections. .Ensure high-quality deliverables of products and services by improving and maintaining overall internal/external quality levels.
Key Contributions: Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades. (Downsizing Company Crisis 2009).
Established policies that increased profitability for the company and the client and complied with contractual obligations by optimizing internal/external branch operations and providing consistency in delivering service.
Key Contributions:
• Ensured accurate and timely delivery of orders for clients to increase customer satisfaction.
• Maintained quality customer service by proactively responding to client's concerns and resolved problems.
Delivered high-level support to sales management for achieving branch goals.
Working hard to foster and fortify long-term relationships with proactive contact. Proposed recommendations to consumers on the mortgage, educational, and personal loans assisted the team in developing the annual branch business plan to maximize profitability. Provided training sessions to financial staff in sales protocols.
Key Contributions:
• Expanded client base, increased customer retention, boosted sales under competitive, innovative, and creative environments.
• Ensured high availability of office security by testing and evaluating equipment.
Performance Management Economics of Strategy Fundamental of business statistics Fundamental of Accounting international comparative low and attribute Management of innovation international accounting standard project Management HR Managements Organizational Design Corporate and investment Banking Corporate Governance Managing international Companies Energy Management Internal Audit Merger & Acquisition