IT Assistant
Omrania & Associates
Total years of experience :11 years, 6 Months
IT Assistant
Prepare and formatting computers.
Configure network printers.
Troubleshooting hardware and software problems.
Prepare online meeting (WebEx).
Handle new users' profile on server and fingerprint reader.
Technical support for daily applications used, including but not limited to: MS Word, MS Excel, MS Outlook, Autodesk Applications, Adobe suite and others.
Daily tasks like backup data, monitoring the network connection and Emails.
Deal with Kaspersky Security and ISA Server.
Create New Email Accounts on Exchange Server.
- Provided users technical support, which included troubleshooting and updating computers.
- Network set-up and maintenance.
- Configure new computers and routers, including install hardware drivers and Software.
- Answer calls and Handle requests via helpdesk software.
