Fatima Zahra Chahid

• Deliver personalised, high end service to premium, corporate, and VIP clientele within a luxury aviation environment
• Ensure strict compliance with safety, security, and service standards in a highly regulated operation
• Manage sensitive situations with professionalism, discretion, and emotional intelligence
• Collaborate effectively with multinational teams under time-critical and high pressure conditions
• Consistently represent brand standards through exceptional presentation, communication, and service delivery
• Monitored passenger comfort and promptly addressed special requests, resulting in consistent positive feedback and elevated in-flight
experience qual

• Managed end to end operations, bookings, and revenue for high quality short term rental properties
• Oversaw guest relations from reservation through checko ut, achieving high satisfaction and repeat bookings
• Handled contracts, invoicing, payments, and compliance with local regulations
• Coordinated housekeeping, maintenance schedules, and external service providers
• Resolved guest concerns efficiently while maintaining hospitality and brand standards
• Monitored guest feedback to promptly address maintenance issues, increasing overall property cleanliness and enhancing tenant
satisfaction.
• Coordinated emergency repairs and maintenance requests to uphold property standards, resulting in consistent guest satisfaction and
repeat bookings.

• Provided front desk reception and administrative support in a boutique hospitality environment
• Managed reservations, billing, payments, and guest correspondence
• Coordinated transportation, tours, and personalised guest requests
• Maintained records, schedules, and daily operational reporting
• Handled guest inquiries and coordinated local service recommendations, enhancing guest experience and encouraging positive
reviews for the establishment
• Coordinated guest inquiries and reservation adjustments to optimize room availability, resulting in smoother check-in processes and
increased booking accuracy.