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Fatimah Abba Mohammed, Chief Executive Officer

Fatimah Abba Mohammed

Chief Executive Officer·Mustafeed Nigeria LTD,

Nigeria

Master's degree, Accounting

Work experience

Total years of experience: 24 years, 7 months

Chief Executive Officer

July 2021 - Present

Mustafeed Nigeria LTD,

Maiduguri, Nigeria

July 2021 - Present

• Directed comprehensive sales and supply contracts, guaranteeing smooth transactions and high customer satisfaction.
• Crafted and executed innovative strategies for purchasing and selling goods, significantly expanding market presence.
• Cultivated robust relationships with clients and suppliers, enhancing collaboration and driving repeat business.
• Optimized sales processes to boost performance, achieving greater efficiency and lowering operational costs.
• Leveraged customer feedback to refine services and improve overall customer experience, fostering loyalty and satisfaction.

Company industry:
Administration Support Services
Job role:
Sales

Chief Executive Officer

July 2021 - Present

Mustafeed Nigeria Ltd,

Maiduguri, Nigeria

July 2021 - Present

• Led initiatives to enhance customer satisfaction, driving a customer-centric approach in all operations.
• Developed and nurtured strong relationships with clients, resulting in increased loyalty and repeat business.
• Streamlined sales processes, improving response times and boosting overall sales performance.
• Collaborated with marketing teams to create targeted campaigns, elevating brand visibility and engagement.
• Analyzed customer feedback to refine service offerings, ensuring alignment with market demands and expectations.
• Fostered a culture of teamwork and communication, enhancing collaboration across departments for better service delivery.

Company industry:
Administration Support Services

Branch Manager

February 2016 - July 2021

Jaiz Bank Plc,

Maiduguri, Nigeria

February 2016 - July 2021

• Led a dynamic team of over 25 staff, enhancing operational efficiency and fostering a customer-centric culture.
• Implemented strategic process improvements, resulting in significant cost reductions and optimized service delivery.
• Elevated customer engagement initiatives, driving increased retention rates and enhancing overall client satisfaction.
• Advocated for Islamic finance solutions, successfully promoting Sharia-compliant products to meet diverse client needs.
• Developed strong relationships with clients, ensuring personalized service and tailored financial solutions.
• Collaborated with marketing teams to create effective campaigns that resonate with target audiences and boost sales.

Company industry:
Banking
Job role:
Banking

Branch Service Manager

November 2001 - February 2016

First Bank LTD,

Maiduguri, Nigeria

November 2001 - February 2016

• Spearheaded customer service initiatives, significantly boosting customer satisfaction and loyalty.
• Supervised remittance operations, ensuring swift and precise transactions for local and domestic clients.
• Streamlined payroll processes, enhancing efficiency in salary postings and customer servicing.
• Managed cheque clearing and deposit operations, ensuring strict adherence to compliance standards.
• Provided essential back-office support to front office teams, optimizing overall service delivery.
• Developed comprehensive reports and insights to drive marketing strategies and improve customer engagement.
• Fostered strong relationships with clients, enhancing retention and driving sales growth.

Company industry:
Banking
Job role:
Banking

Branch Service Manager

November 2001 - January 2016

First Bank LTD,

Sokoto, Nigeria

November 2001 - January 2016

• Led Customer Service and Accounts operations for over 14 years, enhancing client satisfaction and loyalty.
• Delivered payroll services for 30+ organizations, ensuring timely and precise disbursements that improved operational efficiency.
• Managed cheque clearing and remittances with a 99% accuracy rate, demonstrating exceptional attention to detail and compliance adherence.
• Mentored and trained over 50 new employees, fostering a customer-centric culture and empowering team members to excel in their roles.
• Developed strong relationships with clients, driving sales and marketing initiatives that contributed to overall business growth.
• Utilized effective communication and problem-solving skills to resolve customer inquiries, enhancing the overall service experience.

Company industry:
Banking

Education

Charisma University

December 2014

December 2014

Master's degree, Accounting

United States

Charisma University Turks & Caicos Island

July 2014

July 2014

Master's degree, Accounting

Great Britain (UK)

GPA (rating): Good

GPA (rating): Good

Finance and Accounting in Banking
View attachment

Charisma University Turks and Caicos Island

July 2014

July 2014

Master's degree, Accounting

Great Britain (UK)

Al Huda Centre of Islamic Banking & economics

April 2014

April 2014

Master's degree, Islamic Banking

Pakistan

GPA (percentage): 87.50%

GPA (percentage): 87.50%

MBA Islamic Banking and Finance
View attachment

Al Huda Centre of Islamic Banking & economics

April 2014

April 2014

Master's degree, Islamic Banking & finance

Pakistan

GPA (percentage): 87.50%

GPA (percentage): 87.50%

Mastering Islamic Banking and Finance
View attachment

Al Huda CIBE

January 2014

January 2014

Master's degree, Islamic Banking & Finance

Pakistan

Great Place to work

December 2013

December 2013

High school or equivalent, Banking

Nigeria

Al Huda CIBE

January 2011

January 2011

High school or equivalent, Banking & Finance

Pakistan

University of Maiduguri

January 1999

January 1999

Bachelor's degree, Biochemistry

Nigeria

GPA (rating): Good

GPA (rating): Good

Effects of Garlic extract on Lindane exposure in Rats. Glucose6Phosphate dehydrogenase deficiency and protection against Malarial attack
View attachment

Government Girls College

June 1993

June 1993

High school or equivalent, Senior secondary

Nigeria

Yerwa Practicing Primary School

December 1987

December 1987

High school or equivalent, Primary school certificate

Nigeria

Skills

Banking Relationships
Expert
Banking Relationships
Expert
Customer Focus
Expert
Customer Focus
Expert
Customer Centricity
Expert
Customer Centricity
Expert
Relationship Management
Expert
Relationship Management
Expert
Customer Service
Expert
Customer Service
Expert
BANKING
Intermediate
BANKING
Intermediate
CORPORATE FORECASTING
Intermediate
CORPORATE FORECASTING
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
FINANCIAL CONTROLS
Intermediate
FINANCIAL CONTROLS
Intermediate
FRAUD PREVENTION AND DETECTION
Intermediate
FRAUD PREVENTION AND DETECTION
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
PROJECT RISK MANAGEMENT
Intermediate
PROJECT RISK MANAGEMENT
Intermediate
RETAIL BANKING
Intermediate
RETAIL BANKING
Intermediate
STRATEGIC MANAGEMENT
Intermediate
STRATEGIC MANAGEMENT
Intermediate
BANKING
Intermediate
BANKING
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
CREATIVITY
Intermediate
CREATIVITY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MENTORSHIP
Intermediate
MENTORSHIP
Intermediate
PRIORITIZATION
Intermediate
PRIORITIZATION
Intermediate
SUPERVISION
Intermediate
SUPERVISION
Intermediate

Languages

Arabic
Beginner
English
Expert

Training and Certifications

Certifications
Leadership & Supervisory Skills
Customer Service Excellence
Advanced Islamic Banking Products
Strategic Leadership & Change Management
Fraud & Forgeries Detection & Prevention
Strategic Leadership, Change Management and Effective governance training program
Fostering Economic growth and development "Through robust Fiscal policy in Nigeria"
Branch Services Management Course
Advanced Business Communication Program
Fraud & Forgeries detection and Prevention
NYSC participation Cert –

Hobbies

  • Travelling
  • Learning,
  • Cooking,
  • Travelling
  • Reading
  • Cooking