Fatimah Alhamad

⦁ Answered nearly 60 calls daily from customers inquiring about product usage, billing issues, or general company information.
⦁ Received recognition on four different occasions for mediating conflict and keeping the business throughout the process.
Learned about eight different products and competently provided customers with information about each one, complementary products, and suggestions for their usage.Work Experience

⦁ Manage a team of 12 customer service associates and lead weekly discussions to set sales goals as individuals and as a team.
⦁ Communicate directly with customers on the floor and ensure their shopping experience is pleasant, productive, and memorable, and to mediate any situations that may have escalated.
⦁ Work with the store supervisor to train new associates through video simulations, in-class instruction, and shadowing shifts on the floor.
⦁ Set a precedence for fellow team members to follow and maintain an enthusiastic attitude, friendly demeanor, and integrity-driven conduct at all times.

Develop and implement innovative instructional methods.

Develop professional logistics to improvise student performance.

Guide, lead and mentor students in research projects.

Evaluate, monitor and mentor student academic progress.

Create, innovate and implement career-enhancement programs and activities.

Supervise and support teaching assistants.

Participate in departmental and college activities.

Serve and support functional activities of departmental committees.

Assess, review and evaluate student activities and progress.

Assist and support senior professors in their day-to-day tasks and functions.

⦁ of dollars each year
⦁ Planned meetings and assisted with "ground-breaking" ceremonies and other city events by managing vendor services and attendee lists
⦁ Organized and maintained filing system for inter-deparAssisted with preparing communication for public dissemination - mass distribution mailings for city, state and federal legislative members
⦁ Transcribed all meeting minutes and dictation for correspondence and confirmation of action items
⦁ Reviewed and edited monthly and quarterly reports presented at board meetings attended by city officials and members of the media
⦁ Realized and implemented ways to cut spending on office supplies, saving the department hundreds tmental use.

⦁ Worked alongside studies and was offered a full-time role due to clear ability with sales
⦁ Cold-called customers to promote the company and its products, maximising business opportunities and building relationships
⦁ Dealt with technical problems and repairs required and recommended suitable products and services

1-Assistance to the Professor including diary management, scheduling individual and group
meetings, assist in forward-planning and advise of impending deadline.
2-Receive visitors to the Professor and support the Professor external relations activities, including travel and accommodation arrangements.
3- Record, file and/or forward as appropriate all incoming internal and external paperwork, emails and
telephone calls in a prompt and professional manner.
4-Deal with sensitive and confidential information in the absence of the Professor. Use judgment and
initiative in prioritising responses and issues.