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Fatina Qarjouli, Operations Officer

Fatina Qarjouli

Operations Officer·QATAR NATIONAL BANK (QNB)

Qatar

Diploma, Art And Media

Work experience

Total years of experience: 9 years, 8 months

Operations Officer

September 2024 - Present

QATAR NATIONAL BANK (QNB)

Doha, Qatar

September 2024 - Present

• Managed daily operational transactions with high accuracy.
• Coordinated with departments to ensure efficient workflows.
• Maintained compliance with internal policies and procedures.

Company industry:
Banking
Job role:
Management

Executive Operation Manager

September 2023 - March 2024

QATAR EXPO 2023

Doha, Qatar

September 2023 - March 2024

• Coordinated operational activities and stakeholder communication.

Company industry:
Broadcast Media Production
Job role:
Management

Customer Care Specialist

March 2021 - March 2023

VODAFONE QATAR

Doha, Qatar

March 2021 - March 2023

• Delivered exceptional customer service and issue resolution.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Media Coordinator

January 2022 - January 2023

FIFA World Cup

Doha, Qatar

January 2022 - January 2023

supporting event operations and stakeholder communication.

Company industry:
Sports & Outdoor Activities
Job role:
Marketing and PR

Customer Care Team Leader

December 2019 - February 2021

SIDRA MEDICINE

Doha, Qatar

December 2019 - February 2021

• Led customer communication initiatives and service improvement efforts.

Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Admissions & Registration Officer

February 2016 - December 2019

The CAMBRIDGE SCHOOL (ALFA & BETA)

Doha, Qatar

February 2016 - December 2019

-Served as the first point of contact, welcoming parents, students, and visitors professionally.
-Managed front desk inquiries, calls, and administrative correspondence.
• Managed student admissions and registration processes.
• Maintained accurate student records and documentation.
• Coordinated communication between parents, teachers, and administration.
• Supported school events and administrative operations.

Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

school librarian

January 2011 - January 2011

Al Arqam School for Girls

Doha, Qatar

January 2011 - January 2011

Assisted the in managing book circulation, maintaining borrowing records, and supporting
daily library operations.

Company industry:
Library
Job role:
Teaching and Academics

Education

Qatar University

January 2012

January 2012

Diploma, Art And Media

Qatar

Institute of Administrative Development.

June 2008

June 2008

High school or equivalent, general

Qatar

Al Resala Secondary Independent School

January 2008

January 2008

High school or equivalent, general

Qatar

Skills

Classroom Management
Expert
Classroom Management
Expert
Teamwork
Expert
Teamwork
Expert
Organization
Expert
Organization
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Communications
Expert
Communications
Expert

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
التحفيز الذاتي وتطوير المهارات الشخصية
مركز الرواد للتدريب والتطوير
Nov 2024
Show credentials
Call Center Training Academy Program
Vodafone Qatar
Mar 2019

Hobbies and interests

Reading, learning, volunteering, arts and crafts, fitness, teamwork, and educational activities.