Senior Customer Service Representative
AL Salam International Hospital
Total years of experience :13 years, 7 Months
Facing patients with good manner and coordinating the appointment with doctors.
Providing an excellent information and a good service for patients.
Managing insurance claim form.
Following the requirements with the medical staff.
Managing the invoice and the final bill for patients.
Collecting money from patients and submit the receipt.
Organizing the bill with financial department.
Providing strategic planning assistance to agencies
Following up with patients for their appointments.
Transactional documentation support
Providing and coordinating an excellent service for the patients.
Medical information database.
Explain the hospital roll and policy for patient.
Receiving telephone calls from patients.
Consulting other private clinics and hospitals on medical programs development.
Supporting the hospital departments by a request from customer service manager.
Receiving the generalizations by outlook from the management.