فاطمة الملا

+ Handled customer inquiries and provided prompt, professional support across multiple
communication channels
«Shared service updates and general information with customers when required
+ Identified recurring customer issues across different regions and reported insights to the.
team for improvement
«Used internal workflow management tools (Asana) to assign tasks, monitor progress,
and manage deadlines
+ Prepared monthly reports on customer complaints and feedback, categorizing them by
type (positive, negative, neutral) and region, including supporting links and references
«Organized photoshoot locations, liaised with the executing company, and supervised
budgets to ensure smooth operations.

+ Coordinated with extemal entities to organize meetings between internal teams and
government and financial organizations, ensuring smooth communication and
scheduling
«+ Acted as a liaison between different parties to arrange meetings and schedules without
direct attendance to the meetings
«+ Communicated with various stakeholders to select suitable locations for sessions!
operations in line with budget and requirements
«Prepared and sent formal emails to coordinate meetings between internal teams and
external organizations
«Assisted in writing job descriptions for required positions within the organization
«+ Contacted external organizations via phone and email to provide information and
coordinate service-related requests
«Handled customer inquiries and provided clear, professional responses in a timely
manner

-Learned the value of each social media platform and how to create it.
-Learned about storytelling and screenwriting for your audiences.
- Learned how to use social media reporting dashboards and guidelines.
-Learn how to do community management.
Attending a workshop on digital leadership strategy for content channels and brands.
-Attended a media planning and purchasing workshop to diversify the reach and grow the fellowship.

- Designed °and created a poster.
- Created social media content, such as Instagram highlights.
- Filmed a short movie titled A Childs Day at the Emirates Down Syndrome Association.
- Designed and created forms in InDesign, then converted them to interactive PDFs.
- Conducted classroom activities for students.

«+ Supported the coordination of educational activities and events to ensure smooth
operations.
«Designed forms and surveys to facilitate data collection and information organization for
clients.
+ Created visual materials and interactive content to support internal communication and
community initiatives.

+ Assisted library users with resources and guided them in selecting materials.
+ Maintained organization and cleanliness of library areas to ensure operational efficiency.
+ Managed document scanning and archiving processes for accurate record-keeping

+ Supported live broadcast planning and content preparation to ensure organized operations.
+ Coordinated between hosts and audience to faciltate seamless live communication.
+ Strengthened communication and client interaction skills through active operational support

- Educational program for facilities management at the Festival City Center.
- Worked in the call center for the main facility management department.

- Contributed to the radio program sections by editing texts for the broadcaster.
- Organized calls on live broadcasts.
- Created content for the topic of radio programs -Found guests for the episodes of the radio programs.
- Trained by a broadcaster to become a broadcaster.