fatma hegazy

Legal research assistants help lawyers prepare for court cases by conducting relevant research. They also help lawyers prepare for hearings, trials, and corporate meetings by maintaining and organizing case files. They must be organized, capable of working on a team, and tech savvy. Specific duties may vary depending on the area of law in which they work, but may including gathering evidence, scheduling meetings, drafting legal documents, and writing reports. Legal assistants at smaller firms may have more responsibility.

• Answering Call and responding to e-mail
• Handling a customer inquiries visitor services and guide a customer to right way
• Handling customer complains collect a feedbacks survey from the customer Ensure high levels of customer satisfaction through excellent sales service Assess customers needs

Monitoring the team’s performance
Assisting the team by performing the tasks with team Helping with training and development
Handling complaints (from both staff and customers)
Helping to hire new staff Reporting to senior management
Resolve complaints and order issues.
Ask customers to provide feedback on agents and customer service
Train managers on how to effectively lead customer service agents