Customer Service Representative
Al-Khaliji Bank
Total years of experience :20 years, 4 Months
( 2009) - till now Customer Service Representative - Al-Khaliji Bank
• Currently working in alkhaliji as a Customer Service Representative.
• Certificate of achievement for best performance in February 2010 and for second runner up-sales conversion in February 2010.
• Certificate of appreciation for supporting in training branch staff on Access MIS.
• Certificate in "Essential and Advanced Agent Skills"
• Certificate in "Anti-Money Laundering".
• Certificate of Attendance Information Security awareness session. ( conducted by Deloitte)
• Certificate of Appreciation for contributing in supporting the service recovery team and R & R activity. (May, June, July)
• Certificate of achievement for highest sales conversions in May 2011.
• Certificate of achievement for 2nd highest sales conversion in August 2011.
• Certificate of attending "photoshop.5" course.
• Certificate of Appreciation for being the best customer service at May 2012.
( 2010) Doha Film Institution:
• Certificate from "Doha Film institute festival" for being a volunteer in the festival.
( 2004) Woodland Trading And Contracting:
• Worked as an executive secretary for the company for a period of 4 years, while I was studying in college.
• Have a recommendation letter for being one of the best staff in the company.
• Communicate with other parties through email for business done abroad.
• Taking care of communications between the companies.
• Preparing presentations about the products.
• Translating emails and speeches from Arabic to English and vice versa.
• Graduated from Qatar University. • Bachelor in art and science. • Majoring in English language and literature.
