Faustina Serwaa

Knowledgeable about origins, roasts, brewing, and menu; recommended add-ons. and handled reconciliation.
Assisted with opening/closing, stock organization, and displays.

Provided personalized service in a fast-paced setting; met sales targets.
Helped customers select products; explained features, warranties, and returns.
Managed stock reception, categorization, and shelf replenishment.
Processed POS transactions; handled refunds/exchanges accurately.
Assisted with merchandising and seasonal displays.
Utilized upselling/cross-selling to boost basket size.
Collaborated with team to ensure smooth daily operations.
Contributed to daily cash reconciliation and end-of-day reporting.
Kept product knowledge fresh through ongoing training and tastings/events (where
applicable).

Presented Nestlé product ranges and explained benefits.
Addressed customer inquiries and resolved routine issues.
Assisted with promotions, in-store displays, and POS material setup.
Monitored stock on hand and flagged discrepancies.
Supported stock replenishment and backroom organization.
Maintained brand standards and professional store presence.
Collaborated with supervisors on product launches and events.