Fayas Ahmed

❑ Plan, Design, and Implement network infrastructure and security measures.
❑ Expert in setting up and configuring SonicWall firewalls, including NAT, security
policies, port forwarding, VPN Connectivity, Backup, and Restore configurations.
❑ Knowledgeable in IP addressing, subnetting, IP conflicts, DNS problems, and network
outages and maintaining scalable network architectures.
❑ Expertise in managing and maintaining data center infrastructure, including servers,
storage systems, networking equipment, and cooling systems.
❑ Experience in installing and configuring UPS systems based on infrastructure
requirements and power load calculations.
❑ Install, configure, and maintain Windows Server environments, including Active
Directory and DNS.
❑ Monitor server performance, apply updates and patches, and

Major accomplishments:

• Plan, Design, and Implement Company network infrastructure.

• Provide a security to network by configuring firewall.

• Provide best practices to select IP Address for the network.

• Configuring Internet access with/without restrictions to all computers on a
network.

• Configuring switches to connect all the computers together on a network.

• Connect multiple branch offices using the VPN technology.

• Ensure network connectivity of all servers, SAN’s, workstations, IP telephony equipment, business partner VPN connectivity and other
network appliances.

• Provide access to the internal web servers by publishing thru SonicWALL.

• Providing a backup solution for servers and user data.

• Well Knowledge in Microsoft Hyper V virtual servers Technology.

• Install and configure storage devices.

• Managing and Processing Time Attendance Software.

• Project coordination of CCTV and IP Telephone installation.

• Provide support to implement Exchange & Office 365 cloud service.

• Plan an Office 365 deployment, configure the Office 365 tenant, Manage Office 365 users, groups, and licenses, and configure delegated
administration.

• Procurement of Servers based on the requirements.

• Installation of Windows Servers with RAID Technology.

• Managing Hardware and Software upgrades and maintenance.

• Provide installation and support for Domain Controller.

• Managing domain users and email accounts.

• Providing Desktop Support to users.

• Preparing IT Budget to handle the cost of the IT Department.

• Provide support to implement ERP system.

• Provide support to host website with SSL certificate.

• Provide support to implement Avaya Call Center system.

• Led a Project to shift a Data Center from one place to another.

• Disaster Recovery planning and automation.

RIYADH
Major accomplishments:
• Provided computer support services both for software and hardware.
• Troubleshooting, configuration & maintenance of LAN/WAN.
• Computer Hardware and Software Installation.
• Maintenance of networking systems.
• Maintaining other computer peripheral devices such as printers and solving
printing problems.
• Training staff and orienting them on how to use computer hardware and
software systems.
• Troubleshooting routine problems and maintenance of servers.
• Assist with purchase orders for hardware and software procurement.
• Perform system backups and data recovery.
• Ability to clearly communicate technical concepts to non-technical
audience.
• Resolve network communication problems independently.

Provides technical support to the users & handles their hardware/software
related problems.
• Recognize for quickly troubleshooting problems and offering effective low-
cost solutions to meet requirements.
• Installing and configuring computer hardware operating systems and
applications.
• Assists staff with the installation, configuration, and ongoing usability of
desktop computers, peripheral equipment and software within established
standards and guidelines.
• Works with vendor support contacts to resolve technical problems with
desktop computing equipment and software.
• Works with Help Desk and Network Operations staff as appropriate to
determine and resolve problems received from clients.