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fayaz mohammed, Technical Support

fayaz mohammed

Technical Support ·EL SEIF ENGINEERING AND CONTRACTING CO

United Arab Emirates

High school or equivalent, bachelors (discontinued)

Work experience

Total years of experience: 1 years, 3 months

Technical Support

April 2015 - June 2016

EL SEIF ENGINEERING AND CONTRACTING CO

Saudi Arabia

April 2015 - June 2016

Assists the Senior IT Engineers in diagnoses & resolves technical hardware and software issues
Works with internal users to diagnose and to resolve technical hardware and software issues
Redirects technical support requests to database administrators / network administrators as needed
Troubleshoots users’ network connectivity / cabling issues
Identifies and escalates situations requiring urgent attention
Tracks and reports on support requests
Installs and configures computers
Installs and configures printers and copiers
Configures official email via internet on employees handsets
Checks if consumables are available in the Head Office and arrange for transportation to the required location
Monitors and evaluates the execution of third party IT works
Advises on IT procurement requirements and maintains the IT spare parts stock levels
Company industry:
Civil Engineering
Job role:
Information Technology

Education

jawaharlal nehru technological university

March 2015

March 2015

High school or equivalent, bachelors (discontinued)

India

Skills

AutoCAD
Expert
AutoCAD
Expert
Adobe Acrobat
Expert
Adobe Acrobat
Expert
Windows Server
Expert
Windows Server
Expert
Microsoft tools
Expert
Microsoft tools
Expert
Installation
Expert
Installation
Expert
CABLING
Intermediate
CABLING
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
DATABASE ADMINISTRATION
Intermediate
DATABASE ADMINISTRATION
Intermediate
EMAIL
Intermediate
EMAIL
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT WORKS
Intermediate
MICROSOFT WORKS
Intermediate
MONITORS
Intermediate
MONITORS
Intermediate
NETWORKING
Intermediate
NETWORKING
Intermediate
PHOTOCOPIER
Intermediate
PHOTOCOPIER
Intermediate
PRINTERS
Intermediate
PRINTERS
Intermediate
AutoCAD
Expert
AutoCAD
Expert
Adobe Acrobat
Expert
Adobe Acrobat
Expert
Windows Server
Expert
Windows Server
Expert
Microsoft tools
Expert
Microsoft tools
Expert
Installation
Expert
Installation
Expert

Languages

English
Expert
Arabic
Beginner

Training and Certifications

Training
CCNA
Zoom Technologies Pvt
Feb 2014

Hobbies

  • playing snookers
    college champion in local tournament