Senior Customer Support Engineer
Jordan Engineering System Contracting Co
Total years of experience :8 years, 7 Months
• Customer Support Engineer at Jordan Engineering System Contracting Co. (JES), \[ 1 Jan. 2017 - present\].
*Ability to make programming for Low current systems (CCTV, Intrusion System, Sound System, Audiovisual Systems, Fire Alarm, Access Control, Queuing Management System, Road blockers, Fence Perimeter detection system …. Etc.).
* Follow-up site installation work and prepare technical reports.
*Supports the Sales department in proposal development and engineering estimates.
*Preparing material submittals and submitting to the contractor.
*Prepares wiring diagrams and schematic
*Technical support
*Support the on-site installation efforts of the team.
*Experience using CAD programs, Microsoft Visio, AVSnap and DRAWIO for SDL submission.
*Knowledge of networking fundamentals such as TCP/IP, addressing, routers and VLANs.
*Designed many villas including fully automated projects with drawings including
first and second fixed installation, riser diagrams, systems’ layouts, racks layouts and wiring diagrams.
*Preparing shop drawings of designed systems.
*Drawing as-built for site.
*Documenting projects with site images.
*Responsible for site surveys.
*Reporting feedbacks about technicians.
*Creating site installation reports.
*Confirms project requirements by reviewing program objectives, input data, and output requirements with the assigned project manager.
*Maintains client confidence and protects operations by keeping information confidential
*Consult, Coordinate with client representative for specification/technical clarifications.
*Performing site inspection to estimate the maintenance contract.
MAIN PROJECTS
• AJIB Bank “IP Video Surveillance and Intruder Alarm systems”
*Centralized monitoring station of Hanwha Techwin IP video surveillance and AVS electronics Intruder alarm systems in bank HQ
*Hanwha Techwin SSM VMS installed on servers in bank HQ
*Hanwha Techwin NVR and Q-Series network camera (Bullet, PTZ and Dome) using on each branch.
*AVS Electronics Winrec monitoring Software and Xwin programming software installed on Server in bank HQ.
*AVS Electronics Xtream intrusion control panel used in each branch
*AVS Electronics Eweb and GSM modules to send calls and events to a server in bank HQ
• Irbid Electricity “IP Video Surveillance, Intruder Alarm and Perimeter Detection Systems”
*Centralized monitoring station of Hanwha Techwin IP video surveillance, AVS electronics Intruder alarm and Advance Perimeter systems in HQ building.
*Hanwha Techwin SSM VMS installed on servers in HQ Building
*Hanwha Techwin NVR and Q-Series network camera (Bullet, PTZ and Dome) using in offices and stations.
*AVS Electronics Winrec monitoring Software and Xwin programming software installed on Server in HQ building.
*AVS Electronics Xtream intrusion control panel using in offices and stations
*AVS Electronics Eweb and GSM modules to send call and event to server in HQ building
*Advanced Perimeter Multisys Flexiguard software installed on PC workstation in each station and HQ building.
*Advanced Perimeter sensor cable, analyzer and integration module with CCTV installed in each station.
• Guest House Petra Hotel “Revolving Door, Addressable Fire alarm Public Address and Voice Alarm Systems”
*Besam Assa Abloy 3-wing revolving door installed at the main entrance of the hotel.
*Hochiki FireNet panel 4 loops Addressable FACP
*Bosch Plena controller and routers.
• World Health Organization “Access Control, Interpretation system and Audio Conference systems”
*Gallagher Command Center software installed in the main server.
*Gallagher 6000 controllers with 8R module.
*TAIDEN Wired digital audio conference system installed in the meeting room.
*TAIDEN Interpretation system installed in interpreter booth and connected with conference system in the meeting room.
➢ Ability to make installation and programming for security systems (revolving, sliding & swing
automatic doors, Bollards, Barriers … etc.)
➢ Follow - up site installation work and prepare technical reports.
➢ Follow - up day to day site inspection and write summary reports.
➢ Initiate the RFI and send it to contractor side.
➢ Preparing material submittals and submitting to contractor.
➢ Prepare weekly reports and highlights the problem effecting progress.
➢ Develop Electrical as Built Drawing
Very Good] Graduation Project Title: “integration of solar farm into the grid” ✓ [Very Good Grade] •
