fazil valiakath kurupathkayil

• Managed cash counter audits and performed accurate end-of-shift cash reconciliations.
• Oversees nightly workflows, staff scheduling, and shift handovers to ensure seamless operational continuity.
• Handled guest/client complaints promptly, ensuring high satisfaction and resolving staff disputes effectively.

• Delivered professional customer support to over 500 customers daily via face-to-face interaction, telephone,
and email.
• Resolved customer inquiries and complaints efficiently while maintaining top-tier service standards.
• Assessed guest needs to make appropriate product and service recommendations, actively contributing to
business targets.
• Built lasting customer trust and retention by addressing grievances with empathy and professional solutions.

To provide the best possible customer service, responding to all clients promptly and courteously and in a friendly manner.
2) To increase the Bureau’s turnover by selling up and gaining new business leads and achieve target set.
3) To balance the till daily and rectify any errors.
4) To transact “buys” and “sells” of currency without supervision.
5) To order currencies and keeping the change stocked to the levels shown on our currency limits sheet.
6) To attend all forms of training whenever possible, and attain appropriate professional qualifications.
7) Handle money transfers and adhere to relevant AML rules, policy and procedures of the company wherever applicable.
8) Selling Telex transfers, demand drafts worldwide and monitoring market rates dealing with Banks, Exchange houses and other financial correspondents Worldwide, Placing and following up orders.
9) Opening new customer accounts for correspondent banks and further conducting marketing strategies to improve customer base.
10) Be a Team player, help and support other staffs in their day to day activities during peak hours, annual leave or as and when required

Looking forward for a dynamic career in your organization and to contribute to its success through the use of exceptional knowledge of sales and operational interpretation skills to the fullest and be an asset to the Organization. To provide the best possible customer service, responding to all clients promptly and courteously and in a friendly manner.
2) To increase the Bureau’s turnover by selling up and gaining new business leads and achieve target set.
3) Handle customer inquiries, complaints, billing questions and payment
4) Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions
5) To order currencies and keeping the change stocked to the levels shown on our currency limits sheet.
6) To attend all forms of training whenever possible, and attain appropriate professional qualifications.
7) Handle money transfers and adhere to relevant AML rules, policy and procedures of the company wherever applicable.
8) Completed voluntary customer service training to learn ways to enhance customer satisfaction and
9) Opening new customer accounts for correspondent banks and further conducting marketing strategies to improve customer base.
10) Be a Team player, help and support other staffs in their day to day activities during peak hours, annual leave or as and when required.

# Sound knowledge about foreign currency operations
# Exceptional versatility and ability
# Dedication and hard working individual
# Ability to manage multiple task in pressured environment
# Ability to attain corporate targets

• Efficiently processed money transfers, currency exchanges, and customer payments with 100% accuracy.
• Strictly adhered to corporate compliance guidelines and Anti-Money Laundering (AML) policies.
• Balanced and reconciled the cash drawer daily, managing currency orders and stock levels without
discrepancies.
• Handled customer inquiries, billing concerns, and account onboarding smoothly to provide an excellent
branch experience.
• Assisted in meeting branch sales and customer retention targets through cross-selling and lead generation.