Sales and Account Management Executive
Emerging Technologies
Total years of experience :16 years, 6 Months
• Responding to sales enquiries for all Etisalat products & services like Fixed Lines, Internet and Lease Line connection for Residential and Business purposes
• Resolving corporate customers complaints and planning repairs or maintenance projects accordingly
• Appointing visits to the Clients Projects Office with Planning Division Team in order to assess the initial budget and costing for the site setup
• Coordinating with Third Party Team & Clients to initialize the Lease Line Set Up Onsite
• Supporting Account Management of more than 300 companies in Abu Dhabi
• Facilitating effective payment follow-up of payment from the customers
• Directing reconciliation of statements in order to ensure all commissions is paid on time based on our monthly sales report
• Liaising with Etisalat SMB Department and Accounts Payable Department
• Collating customer data and initial sales pitch which will result into an appointment / proposal / closure
• Interfacing with other functional departments in order to ensure smooth operations of the unit
The organization is a leading travel agent in the Middle East and member of Business Travel International with centralized accounting system in Abu Dhabi.
• Dealt with with more than 500 companies for debt collection those who have credit facilities
• Analyzed ageing reports and corporate accounts for collecting monthly payments
• Generated credit control policies which were realistic and acceptable by all departments
• Initiated various visits to various companies for clearing discrepancy cases
• Involved in the following activities:
o Ensuring the maximum collection monthly from the customers
o Sending a series of credit control letters worded to Clients who go over the allowed credit limit
o Handing dominant customers like Government Authorities & reputed companies
• Developed accounting records and ensured prompt issuing of sales invoices and regular production of customer statements
• Administered and monitored activities for:
o Cash Reconciliation & Payroll Accounting
o BSP Reconciliation and processing Airline payment fortnightly
• Managed BSP Link and reconciliation of payables and processing payments
The company provides customer support and services to web hosts and manages over 3.5 million websites around the world, provides Linux and Windows administration services, and develops software for clients all over the world.
Key Responsibilities:
• Performed feasibility studies and market research to implement sales objectives/ plans and proposed business recommendations to the management team to support all market activities.
• Communicated with clients over the globe via phone, chat and e-mails to generate quality business leads and enhance profitability scores of the organization.
• Regularly monitored client server and websites to ensure reliability and speed of the internet connection and server network.
• Identified potential customers, consolidated existing clients and ascertained contacts with them, attended to client queries/grievances to provide best possible level of service.
• Drafted periodic billing and invoicing of web hosting support in accordance with organizational policies and procedures.
• Evaluated customer feedback through periodic surveys to suggest modifications and incorporated the same in business strategy, thus effecting high levels of sales and achievement of company objectives.
• Guided a team of professionals to achieve set monthly sales targets as well as provided necessary trainings when required to hone their skills, thereby maintained a motivated team.