Receptionist
AL QUDRA SPORTS MANAGEMENT
مجموع سنوات الخبرة :6 years, 10 أشهر
Receptionist
AL QUDRA SPORTS MANAGEMENT June 20, 2013 up to present
World Gym, Al Shabab Al Arabi Club
• Maximize the sales target and profits by developing sales promotion & advertisement within the club.
• Scheduling & booking classes with the swim and the P.T. trainers
• Process sales transaction in POS by receiving payments by cash and credit card.
• Ensure all members guest upon check - in and check - out are registered.
• To achieve the target set by the company on the monthly basis.
• Responsible for the walk-in customer tour visit in the club, by driving them through the club facilities.
• Responsible for preparing Daily & Monthly Sales Report.
• Handle customer complain and following up with customer requirement and provide customer service
• Handling monthly Petty cash Accounts for the Club & Café expenses.
Spa & Recreation Receptionist October 2011- November.2012
MARRIOT INTERNATIONAL HOTEL
Renaissance, Courtyard and Marriott
Executive Apartment, Doha Qatar
• Process sales transaction in POS by receiving payments by cash and credit card and vouchers.
• Attend guest complain and report to superiors.
• Maintains the retail displays are clean, attractive and well stocked at all the times.
• Inventory of retail spa and fitness centre products.
• Maintains high standards of cleanliness in the department.
• Guest registration upon arrival at the Spa and Fitness Centre.
• Ensure that the logbook report is updated and report to the superior.
• Actively up sells all the appropriate Spa and fitness services to the guest.
• Manages daily spa treatment reservation & bookings.
• Welcoming and checking in guests as well as processing group arrivals
PART TIME
MASSAGE and FACIAL TREATMENT
• Swedish massage
• Deep tissue massage
• Hot stone massage
• Facial treatments
Spa Receptionist
HILTON RAS AL KHAIMAH RESORT & SPA March 2009- June 2011
RAS AL KHAIMAH, UAE
• In-charge of cashiering.
• Manages daily spa treatment reservation & bookings.
• Maintains high standards of cleanliness in the department.
• Assists the Spa Manager in the in the smooth running of the daily operation of the Spa.
• Maintains the retail displays are clean, attractive and well stocked at all the times.
• Stays up-to-date on the SALT (Satisfaction and loyalty Track) results and seek to positively influence these results by following the Hilton Brand service focus.
• Prepares daily and monthly sales report.
• Maintains a high customer guest service focus.
• Provides customer with an enjoyable and memorable experience.
• Provides courteous, efficient and professional service at all the times.
• Actively up sells all the appropriate Spa and fitness services to the guest.
• Ensure that the department operation budget is strictly adhered to maximizing revenues and minimizing expenses.
• In-charge of the inventory of retail & professional spa products
• In-charge of the encoding of the spa's daily treatment & sales
• Prepares daily monthly revenue reports as requested by the Spa Manager.
• Attends and actively participates in training sessions.
• Ensures punctuality, excellent grooming and hygiene.
• Reports job requisitions for maintenance issues.
• In-charge of the therapist schedules
• Offers utmost attention to clients
• Assists in providing departmental orientation to newly recruited team members.
• Has an excellent professional rapport & respect to co-workers & superiors.
• Prepares training needs for supervisors and/or managers.
• Maintains the cleanliness & orderliness of the reception area
• Has a complete understanding of and adhere to the resort's employee's rules and regulations.
TRAININGS
Attained Certificate of completion
• Hilton Worldwide (Leadership@ Hilton1)
• Performance Development Review Training by
Hilton Ras Al Kamiah Resort &Spa.
• Job Skills Certification
• Journey Ambassador Training
• Complaint Handling
• Telephone Handling
• Information Security Awareness
• Customer Really Matter Day in the life
• Salt Overview
• International ONQ PM 101 basic skills
• International ONQ PM 020 basic system function
• Hilton HHonors 101
• International ONQ PM 030 basic guest functions
• International ONQ PM 130 general administration
Receptionist / Cashier
CHICKEN CORNER RESTAURANT December 2005 - February 2008
RAS AL KHAIMAH, UAE
* Cheerfully greet guests, escorts them to tables, and provides menus.
* Directs and instructs the dining room personnel on customer needs to ensure customers receive fast and quality service
* Monitor and assesses the open dining sections of the restaurant for empty and cleaned tables
* Monitors the guest waiting list, and ensuring that the needs of the quests are met.
* Handles telephone calls, booking reservations and moving tables together to accommodate large parties.
* Process sales transaction in POS receiving payments by cash and credit card.
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Tertiary Bachelor of Sciences and Arts (major in Management) March 1999 Manila Quezon City Philippines Secondary Dabubu National High School
March 1993 Dabubu San Agustin Isabela, Philippines Primary Mapalad Elementary School