Junior Visa Assistant
British Embassy
Total years of experience :23 years, 11 Months
Immigration Health Surcharge (IHS) Team (April 2015 - Present)
Checking of applications of applicants wishing to work, study or settle in the UK for more than 6 months. These applicants must pay their IHS fees based on the duration of their stay.
Able to do IHS check of 70 - 80 applications per day
Provides IHS reports and stats on a weekly basis to Senior Managers
Prepares IHS certificates on a weekly basis and uploads it on the system.
Deals with HIS related enquiries from the applicants provided by our International Contact Centre (HGS).
Trains staff about IHS procedures
Achievements:
Deputised as Team Leader for more than a month (August 2015 to mid September 2015)
Awarded as Employee of the Month (May 2015)
Casework and Correspondence Team (January 2012 - March 2015)
Provides good customer service to people enquiring through telephone and email regarding UK visas
Responds to 40 - 50 emails per day
Deals with 25 - 35 calls per day
Verifies Pakistan passports with Risk and Liaison Overseas Network (RALON) standards for stamps improperly obtained
Verifies Electronic Visa Waivers (EVW) for UAE, Qatar and Oman nationals
Deals with casework and correspondence relating to applications within UAE, Oman, Qatar, Egypt, Pakistan and Iran
Deals with casework escalations for UAE, Doha, Qatar and Pakistan applications
Uploading 50 - 70 visa applications per day whenever the need arises
Achievement:
The only Junior Visa Assistant (JVA) in a team of Entry Clearance Assistants (ECA - which is a grade higher than JVAs) and was able to perform efficiently and effectively as recognized by Officers and Managers.
Business Support Unit (May 2011 - December 2011)
Handles Visa Section staff leave applications
Does administrative support to the Office Manager
Post Decision Team (December 2010 - February 2011)
Promoted to Temporary Entry Clearance Assistant as part of the project
Coordinate with Tribunal in UK regarding appeal cases
Coordinates with Caseworkers in UK regarding applications and supporting documents of applicant whose application was processed in Abu Dhabi
Tehran Correspondence Team (May 2010 - November 2010)
Deals with 30 - 50 Tehran appointments per day. Booking of appointments for applicants wishing to submit their UK Visa applications
Deals with 30 - 40 emails per day
Achievement:
Promoted to Temporary Entry Clearance Assistant for 6 months
Conclude Team (December 2009 - April 2010)
Deals with 50 - 70 refused applications per day. Concludes each application and prepare the return of passports to the applicant.
Achievements:
Updated and revised standard replies used in correspondence based on Correspondence and Tehran standards which was reviewed and approved by the Casework and Correspondence Duty Entry Clearance Officer
Created the ‘Training Manual for Concluding’ for the Visa Section Abu Dhabi
• Assisted the sales and marketing manager in dealing with all the company’s principals
• Coordinated with the warehouse manager in monitoring of stocks, advertising agencies for product print advertisements and with the Liaison Officer for product registration at the Ministry of Health
• Assisted all medical representatives, salesmen, sales promoters, beauty advisers and merchandisers with their sales and marketing concerns
• Reported directly to the national trade marketing manager
• Supervised 25 trade marketing representatives and 10 health consultants
• Prepared reports, memos, other office documents (Daily and Monthly Sales Reports, Mercury Stock Transfers, Monthly Display Audit Report, etc) and all trade marketing contracts
• Coordinated directly with the Pharmacy Manager for all billing concerns and promotional schedule
• Organized activities, meetings, conferences, events and other functions of the division
• Supervised the receptionist/telephonist and business centre clerk
• Processed all employee relations related activities for the company
• In-charge of lay-outing company’s official newsletter, employee’s manual
• Coordinated with all government labour agencies for follow-up of employees’ applications
• Processed all company and government mandated benefits for all employees
• Ensured adequate supply of medicines for employee’s consumption