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Febin Jose, E-Commerce Manager

Febin Jose

E-Commerce Manager·LULU INTERNATIONAL

United Arab Emirates

Bachelor's degree, Computer Science

Work experience

Total years of experience: 4 years, 2 months

E-Commerce Manager

April 2024 - Present

LULU INTERNATIONAL

Dubai, United Arab Emirates

April 2024 - Present

Supervised delivery teams to ensure smooth and accurate order processing.
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Streamlined online order fulfillment and delivery coordination in a high-volume retail environment.
Resolved complex customer inquiries with a friendly, solution-oriented approach.
Collaborated with cross-functional teams to implement process improvements and efficiency.
Company industry:
Financial Services
Job role:
Management

Customer Service Executive

April 2022 - March 2024

LULU INTERNATIONAL

Dubai, United Arab Emirates

April 2022 - March 2024

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Assisted customers with product enquiries, promotions, returns, and store information.
Resolved customer complaints effectively to ensure a premium shopping experience.
Company industry:
Financial Services
Job role:
Customer Service and Call Center

Education

Monad University

November 2022

November 2022

Bachelor's degree, Computer Science

India

St. Claret College

March 2019

March 2019

High school or equivalent, Business/Commerce

India

Skills

COORDINATING
Intermediate
COORDINATING
Intermediate
CULINARY ARTS
Intermediate
CULINARY ARTS
Intermediate
ANALYTICS
Intermediate
ANALYTICS
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
E COMMERCE
Intermediate
E COMMERCE
Intermediate
ORDER FULFILLMENT
Intermediate
ORDER FULFILLMENT
Intermediate
ORDER PROCESSING
Intermediate
ORDER PROCESSING
Intermediate
PROACTIVITY
Intermediate
PROACTIVITY
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
SUPPLY CHAIN MANAGEMENT
Intermediate
SUPPLY CHAIN MANAGEMENT
Intermediate

Languages

English
Beginner
Malayalam
Beginner
Kannada
Beginner
Hindi
Beginner