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Chang Feiyen, Chat Support Executive

Chang Feiyen

Chat Support Executive·Nextbridge

United Arab Emirates

Bachelor's degree, Business Administration

Work experience

Total years of experience: 15 years, 5 months

Chat Support Executive

August 2020 - February 2021

Nextbridge

Lahore, Pakistan

August 2020 - February 2021

• Providing support via chat and email for WordPress and PressTigers.
• All tasks related to CSS code, Simple Job Board, Flexy
breadcrumb, Open Source Billing, Customization of the plugins.
• Providing support regarding all the paid plugins and add-ons
available on market.presstigers.com.
Company industry:
Software Development
Job role:
Information Technology

Email support agent (non-voice)

April 2019 - December 2019

Cloud card technologies

Lahore, Pakistan

April 2019 - December 2019

• Providing assistance through email to Coinbase Card users
(cryptocurrency debit card).
• Users inquiring about the shipment of the card, declined
transactions, PIN retrieval, lost/compromised/stolen cards.
• Card Activation Code.
• Daily spending and withdrawal limits.
• Unauthorized and declined transactions.
Company industry:
Software Development
Job role:
Support Services

Administrator/front desk

November 2017 - December 2018

Day dome fitness

Dubai, United Arab Emirates

November 2017 - December 2018

*supervising the entire gym including all staff.
*welcoming current members.
*assisting the clients with membership contract and renewals.
*dealing with the walk-in.
*handling, encoding sales and daily expenses.
*providing tour to potential members.
*maintaining clean reception area.
*handling multi line phone system.
*enthusiastically maintaining customer satisfaction.
Company industry:
Other Healthcare Services
Job role:
Administration

Senior Customer Service Executive/Front desk

January 2015 - October 2017

Fitness360

Al Ain, United Arab Emirates

January 2015 - October 2017

*Dealing with the walk in.
*Managing finances including all admin work.
*temporarily worked as an acting Customer Service manager.
*supervising the entire gym, encoding sakes in daily basis. Retaining members and collecting pending dues from the direct debit members.
*handling cash, saving cancellation and achieving monthly goals.
*walking through the terms & conditions with the newly signed up members.
*preparing their membership ID cards, following up with them and proving end to end assistance.
*handling all the staff's attendance sheet on daily basis and reporting it to the head office directly.
Company industry:
Other Business Support Services
Job role:
Customer Service and Call Center

General & Medical Transcriptionist

July 2013 - December 2014

BrainStorm Pvt LTD

Lahore, Pakistan

July 2013 - December 2014

Worked as a general & medical transcriptionist. My main objective is listening to audio files and transcribing it verbatim with a typing speed of 60-70 wpm. Knowledge of medical terminology and various medical specialties. Ability to use classified reference materials and to operate designated word processing. Experience in QA, Scrubbing, focus groups and conferences, interviews with doctors and patients also De-identification files.
Company industry:
Software Development
Job role:
Writing and Journalism

Customer Service Executive

May 2012 - May 2013

Systronic IT group

Lahore, Pakistan

May 2012 - May 2013

Worked as a Customer Service Executive and mainly my task included answering calls and receiving emails from Australia and assisting customers according to their concerns.

•Cross selling products like Sim cards and call packages.
• Answering calls and addressing the concerns of the customer.
• Troubleshooting technical errors for the subject queries.
• Addressing email concerns for the subject queries.
• Maintaining monthly AHT Targets.
Company industry:
Software Development
Job role:
Customer Service and Call Center

Administrator

March 2009 - March 2012

Resource Academia Pre-Junior School

Lahore, Pakistan

March 2009 - March 2012

Worked for 3 years as an Administrator. My duty was to manage the faculty and the lower staff, taking care of the cleanliness as well as reporting to the Headmistress or the Principal by the end of the day.

•Coordination between Faculty and the custodian staff.
• Supervision of Cleanliness on premises and assigning the daily task to the staff.
Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

Customer Support Executive

December 2006 - March 2009

Ibex Global|ATRG

Lahore, Pakistan

December 2006 - March 2009

Worked as a Customer Support Executive for the campaign "Moulton". Customers called and inquired about the products they purchased online and my task was to assist them according to the status of their shipment.

• Inbound calls routed internationally from USA for purchase follow up.
• Cross selling new Promotions to the customers.
Company industry:
Software Development
Job role:
Customer Service and Call Center

Customer Service Representative

August 2004 - September 2006

Ovex Technologies

Lahore, Pakistan

August 2004 - September 2006

• Inbound calls for welcome packages.
• Cross selling new Promotions to the customers.
• Providing Customer support via call routed directly from USA.
Company industry:
Software Development
Job role:
Customer Service and Call Center

Education

Premier College

February 2005

February 2005

Bachelor's degree, Business Administration

Pakistan

GPA (point): 3.50 out of 4

GPA (point): 3.50 out of 4

Bachelors in Business Administration
View attachment

British Council

May 2002

May 2002

High school or equivalent, Economics, Commerce, Accounts & GP

Pakistan

GPA (point): 3.00 out of 4

GPA (point): 3.00 out of 4

O-Levels

Skills

English speaking, listening and writing skills
Expert
English speaking, listening and writing skills
Expert
Microsoft Applications
Intermediate
Microsoft Applications
Intermediate
Written and oral presentations skills, Enthusiastic, motivated & self-starter.
Intermediate
Written and oral presentations skills, Enthusiastic, motivated & self-starter.
Intermediate
Communication skills with all management levels
Intermediate
Communication skills with all management levels
Intermediate
Ability to react and perform well under pressure
Intermediate
Ability to react and perform well under pressure
Intermediate
Cooking skills
Expert
Cooking skills
Expert
Creative and well organized
Expert
Creative and well organized
Expert
Typing Speed of 60-70 wpm
Expert
Typing Speed of 60-70 wpm
Expert
Problem solver with leadership skills
Intermediate
Problem solver with leadership skills
Intermediate
Handling assignments, responsibilities of technical nature
Intermediate
Handling assignments, responsibilities of technical nature
Intermediate

Languages

English

Expert

Urdu

Expert

Training and Certifications

Training
Confidence building session
Ibex Global|ATRG
Jun 2008

Hobbies and interests

Driving, Cycling, Social networking, Sports, Internet surfing, Cooking, Music & gaming

Gold medalist in High Jump (5.6), 100 meter sprint, 200 meter & 400 meter Relay race.