Commercial Assistant
Embassy of the United States of America
Total years of experience :15 years, 6 Months
Contributed to organizing and execution of Trade Winds ME & Africa 2022 - Largest U.S.
government-led trade mission and business development forum.
Responsible for implementing the full range of U.S. Commercial Service programs and
services in assigned industry sectors to increase U.S. exports, increase market access, prevent trade barriers, and attract foreign direct investment into the United States.
Accountable for generating performance metrics, deliverables, and other outcomes as set by headquarters and communicated by management; providing excellent customer service to internal and external customers; and coordinating effectively with U.S. Department of Commerce and interagency colleagues across Mission UAE, the region, and in the United States.
Assists U.S. firms to identify prospective distribution channel partners when fulfilling the Gold Key Service. Prepares background checks on foreign companies as part of the International Company Profile service.
Uses the Salesforce Customer Relationship Management software system to track work and activities, manage cases, and report outcomes by writing Written Impact Narratives (WINs).
Provides administrative support to include data entry in the Salesforce Customer Relationship Management database system and maintaining databases, contact lists, files, and records.
Organizes and executes trade promotion events (trade missions, seminars, webinars,
reception, etc.). For major events, be a part of the team that include promotion, recruitment,
and administrative staff from other offices as well as trade association and/or trade event
organizers.
Responsibilities of trade counseling to U.S. companies, using event management best
practices and tools, managing promotion and recruitment, organizing logistics and schedules,
drafting market research and briefing materials, preparing promotional materials, carrying out the event and preparing end-of-show reports.
Develop relationships with key contacts to lay the foundation for information collection,
business matchmaking, collaboration on trade initiatives, and commercial diplomacy to
resolve trade policy and regulatory issues.
Provides a full range of administrative and logistical support for trade events, visiting officials and delegations, special projects and TDY visitors.
Provides excellent customer service, monitors client Quality Assurance Surveys and uses client feedback to purpose and implement improvements. Coordinates on client services with U.S. Department of Commerce colleagues located across the United States.
Respond to a wide range of trade and business inquiries from U.S. companies seeking to export, as well as to requests from foreign companies and/or government agencies interested in buying U.S. products and services.
Researches, assesses, and reports the impact of host-country trade policies and regulations
on U.S. exports of goods and services. Conducts independent high-quality market research
and analysis of complex trade policy issues and industry sectors and writes market intelligence reports, Country Commercial Guide sections, and market research reports.
Provides support to the Department in coordinating with IT, Facilities, Counselor, Health Unit and the others as and when required. Support the upkeep of office conference room, supplies, and IT hardware, office vehicles to include washing, fuel, records, and maintenance.
Support other aspects of office administration.
Executive Leadership Team Assistant Middle East
Responsibilities for this position include the ability to build strategic proactive business
partnerships, play a leadership role, to think and plan, delegate responsibilities appropriately, and manage time effectively.
Proactively coordinate and engage with leadership in planning and organizing large events, activities, and calendars.
Manage complex calendars and scheduling with diplomacy and discretion.
Organize, prioritize, and appropriately handle time-sensitive, confidential information and
ensure action required is addressed in a timely manner.
Organize, execute, and assist with team activities (staff meeting agendas, on-sites/off-sites, team social events, etc.)
Schedule cost effective air/hotel/ground transportation. Create detailed travel itineraries both domestic and international. Submit expense reports in a timely fashion.
Act as a liaison for direct reports. Coordinate closely and collaborate with Finance team,
Facilities team, HR team, and other departments within the company.
Track and help drive completion of key deliverables and follow up on outstanding items to include meeting notes and action items.
Compliance Manager
Position created in order to utilize my ability to interact with a variety of personalities within
company and business partners.
Achieved 100% completion of Anti-corruption and Code of Business Conduct e-Learning course for all ME employees.
Conducts and manages risk assessment process through the collaboration of internal
networks and external sources.
Leads bi-annual ME Denied party screening process and submit supplier and customer
records for denied-party screening.
Ensures Business Partner Compliance records are validated.
Member of Compliance Review Board Cluster ME and Dawn Raid Emergency U.A.E. team.
Ensure business activities are compliant with Linde & regulatory standards.
Log agendas & minutes of the meetings held with competitors and advice control on the
level of discussion, competitor interaction, Sales Compliance standards etc.
HR-IS Specialist
Represented Middle East in achieving an important milestone in Linde’ efforts to become one unified organization in SAPHRON (HR-IS tool).
Manages a dynamic HR database and system for 500+ employees in 6+ entities with complex
compensation strategies and job profiles, employee base and multi-legal entity
organizational structures.
Successful creation of two entities in different countries with 150+ employees by adhering to
their sensitive legal standards and complex set-up.
Integration of entities within the organization in Middle East during merger and restructuring
phase of the organization.
Structuring departmental units, set-up grades, pay scale allocation, payroll calculation,
assigning KPIs and cost centers, managing external FTE, assigning cost centers while
maintaining accuracy in the records.
Works collaboratively with recruiting, schedules interviews, improve process design and communication of new hires, rehires, promotions, lateral moves and global transfers to SAP.
Assess the effectiveness and quality of Compensation & Benefit process, Salary planning, Bonus & STIP calculation and ensure summaries represent results as needed.
Assist in the management of the year-end process, works with regional/business HR leaders to achieve 100% performance assessment and various analyses to evaluate proposed yearly compensation recommendations and awards.
Oil & Gas Division
• Diary management, schedules appointments, conferences, internal and external meetings, takes minutes as well as prepares and makes travel arrangements and itineraries for MD.
• Organizes events and conferences and carry out research for the MD when required.
• Creates PowerPoint Presentations, Profiles, Project lists etc for the company and its various projects
• Performs full administrative tasks, maintains the attendance & time sheet and arrange gifts for Clients and Principals.
• Prepares Memos, Letters, Invitations, Forms and Greetings for all departments
• Arrangement of all Legal Documents - Trade License, Visa, Bank documents etc in liaise with Public Relations team
• Drafts Agreements; follow up till finalization of Contract and Embassy Attestation
• Registration & Pre-Qualification of AVG and its Principles with Oil field clients ADNOC, TAKREER, DEWA, NPCC etc using Maximo online service and direct document submission
• Co-ordinates enquiry & orders with Principals, Engineering, Sales & Accounts department
• Takes total ownership on clients’ orders from the Enquiry till delivery of items and complete payment transfer
• Prepares Estimation, Raises Purchase order & Invoice
• Nominates appropriate mode of freight and freight forwarders
• Coordinates with logistics team for the timely Customs clearance, Inspection of products and On-Time Delivery
Media-Gifts Trading & Advertising Division
• Create PowerPoint Presentations & Profiles for the Department and its various projects
• Prepare Quotations, Order Estimation, Payment transfer notifications, Invoices and Delivery Notes
• Deals with various Printing Press, Advertising and Gift Trading companies
• Works on the enquiries from Oil Field clients under whom AVG is Pre-Qualified
• Active co-ordination on the orders for ADIPEC 2012 and FORMULA 1 2012
• Support to Sales, Marketing and Accounts Departments
Medicom-Medical Supplies Division
• Direct Support & Assistance to the Middle East Account Manager, schedule meetings for him & co-ordinate exhibitions
• Prepares Estimation, Performa Invoice, Sales Order, Payment transfer notification etc. for the orders
• Coordinates with the Asian branch for the supplies & samples from Hong Kong, Canada, USA & other warehouses
• Direct Correspondences & Order placement with Hong Kong branch to arrange supplies for Middle East Region client
• Prepare Letter of Appointments for the Authorized Representatives in respective countries of the region
• Arrange Statement of Accounts and follow up to settle the overdue pending payments of customers
CONTRACTS COORDINATOR MAR 2010 - JUN 2011
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In charge of Abu Dhabi & Al Ain region Contract calls; handle all of contract customers’ faults & complains
• Log calls in ERP system and update customers accordingly
• Assign jobs to Engineers and Drivers; arrange security pass and access cards.
• Arrange parts and follow up on the requests using CSS, GPS & the Crystal reports and notify the status to customers
• Control the inventory & stock of Contract parts
• Notify the store in-charge to order required parts or transfer it from different branches
• Make sure all Contract calls are closed as per the SLA
• Supervise, Control and Schedule the activities of the Annual Maintenance Contract (AMC) team of Engineers, Debt collector & Drivers (with GPS installed vehicles) and Third-Party Repair
• Take ownership of all the contracts worth up to AED 10K; its registration/renewal, scheduling of PM, revenue, invoice delivery, payments and AMC database entry in CSS (ERP)
• Send all AMC documents to the invoicing team to raise credit invoices as per the monthly schedule
• Target of Accounts Receivable of AMC to be less than 10% of the revenue by the year-end
• Handle petty cash & claims of the Abu Dhabi department
• Take survey on Customer Satisfaction and escalate exceptional cases to the team leader
CUSTOMER SUPPORT COORDINATOR DEC 2006-FEB 2010
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Log calls in the CSS for Abu Dhabi & Al Ain customers and update customer through e-mail, fax or telephone
• Direct handling of Service Center’s main board telephone with 5 lines
• Central point of contact for customers through the focal support e-mail id and walk-in customers for Unit repairs, Part sale, AMC, Warranty extension & Care Pack registration
• Process all the Defective units for HP (Hewlett Packard) claims to Sales Division
• Active participation in the quarterly auditing and inventory check of parts in store
• Sole-focal point of contact for the customers and inter-department personnel for Blackberry mobile services.
• Prepare quotations for Onsite and Bench jobs & send it to customers
• Invoice the jobs completed for receiving payments as per the schedule
• Handle cash, cheques, deposits, receipts and courier services to deliver invoices / receive cheques
Arrange meetings for Chairman with exhibitors & other officials; draft letters, taking minutes and arrange his travel
• Attend telephone calls, draft letters, send e-mails & faxes, update the data base, filing and other Secretarial works
• Promote, market and sell Stalls of various events organized by the company to clients, through telephone
• Active contribution to the ADEDEX (Engineering Expo - 2006), FOODEX (Food Expo) & Employment Expo
• Provide guidelines and assistance in the preparation of Event Prospectus
• Co-ordinate the services rendered throughout the event
• Prepare Quotations, L.P.O., Invoices, Event progress reports & Memos
Major subjects were Accounts, Business Adminstration & Income Tax. Marketing Management, Business Communications, Information Technology, Statistics, Co-Operation of India etc. were of other core subjects
Science & Mathematics were major
