Learning and Development Manager
KPMG Lower Gulf
Total years of experience :21 years, 2 Months
Leading a team to deliver first class training and develop integrated learning strategy and culture for a diverse professional services company.
Working on the management team of a growing professional services consultancy to align HR policy and practice to business strategy with a special focus on Talent Management and Learning and Development.
Delivering all Baker Hughes non-technical training programs including the Front Line Manager and graduate Engineer Development Programs at locations in Europe, Africa, Middle East and Asia Pacific.
Working in line with the Talent Management strategy and Corporate Strategy, my major focus was on enabling productive team behaviours that build a culture of trust, high performance and accountability. Working collaboratively with stakeholders and course participants from across the business I contributed to organisational growth, employee engagement and retention.
I used individual development plans, line manager feedback and one to one coaching to evaluate learning against individual competence requirements and organisational learning objectives.
In my role I was required to influence and negotiate with Stakeholders often at senior management level in order to ensure that interventions were developed and applied in line with Talent Management strategy, department goals and individual needs.
I used verbal and abstract reasoning skills to ensure that I communicated effectively with Stakeholders from diverse cultural, technical and functional backgrounds.
I supported the continued organisational transformation by training and coaching other Learning Specialists and Technical Trainers and championing the organisation’s Vision and Purpose.
In 2008, I collaborated with the UK Learning Specialist on the development of a facilitator-led one day orientation program per directives from HQ.
In my first year I contributed Instructional design, Training material design and course facilitation.
From 2009, I took on a role as Master Trainer, supporting the development of other facilitators with specific reference to the legal compliance part of the course and the administration of the program.
I continued to act as SME after my move to Dubai.
Reporting to the HR Service Centre (HRSC) Manager, I led a small team to provide a streamlined, customer-focused, compliant service delivery model for the African and European business.
Collaborated with Region HR, HRSC leadership, Global Mobility and Stakeholders from Operations in order to develop and implement a single process for initiating, tracking and reporting on work permit requests for a highly mobile workforce.
Leading the new vendor project for Africa, I built strong relationships with existing and new vendors in order to facilitate the transformation and drive performance and accountability in terms of reporting, transparency and customer service.
Facilitated collaborations between vendors, business leaders and HR to drive change, increase accountability and improve compliance.
Supervised the performance and development of two HRSC Analysts.
Drove change by championing increased collaboration, new ways of looking at problems and contributing to HRSC-wide initiatives and projects.
I worked in the newly-formed UK HRSC, reporting the HRSC Manager, to support the HR transformation in line with corporate reorganisation. Responsible for implementing process improvements to centralise all UK immigration services including vendor management, applications, tracking and auditing in line with UK Prevention of Illegal Working requirements. Also responsible to streamline local in-bound assignee services.
I developed critical networks with HR from former Divisions and Global Mobility in order to achieve complete compliance with Sponsor License requirements and HR strategy.
I built collaborative relationships with business leaders in order to understand their needs and improve understanding, cooperation and compliance with regulations while supporting critical strategic objectives.
Reduced cost by acting as Subject Matter Expert and first point of contact for all UK immigration advice.
Implemented a UK lease tracking process for resident assignees providing the business with accurate reporting and management of high cost assets. Based on issues highlighted in my audit, I collaborated with Global Mobility to change the relocation services processes and standard lease terms to reduce cost and limit liability.
Completed two short assignments with the HR Service Centers in Dubai to advise and collaborate on new Global Mobility and immigration processes as UK Subject Matter Expert.
Actively supported the business transformation, understanding stakeholder responses to change and providing timely, positive advice and support as necessary
HR Generalist for Baker Atlas North Sea Operations, reporting to the Region HR Manager and District Operations Managers and supported by the HR Administrator:
Provided or coordinated all daily HR activities from recruitment and selection to off-boarding. Responsible for ensuring all activities were implemented in line with Baker Atlas business strategy and Baker Hughes HR policies and UK employment law.
Built collaborative relationships with Operations to promote HR within the Division and improve engagement, retention, performance and compliance.
Reporting to the International Assignment Services Manager in Houston, providing advice and services in relation to all International assignments (live-in) and Rotator assignments (field positions) for Europe, Africa, Russia/Caspian Region. .
Collaborating with and advising Region HR, Operations and employees on the application of International HR policies including compensation, tax, relocation services and benefits.
Working remotely as part of a small project team based in the UK and Poland; providing PCV trained, English speaking recruits from Europe to the UK Bus operating companies.
I was responsible for the onboarding and resettlement of new drivers into individual Operating Companies in Scotland and Northern England with specific responsibility for immigration compliance, social security (NI) and driving license administration (DVLA) in addition to sourcing and securing safe, cost effective accommodation according to program requirements.
Built collaborative relationships with Operating Company managers, HR and training departments to drive change and ensure buy-in to project requirements as part of the UK Bus business strategy.
Worked closely with primary accommodation vendor to create standards and processes to ensure resettlement was in line with company requirements and employee expectations.
Participated in regular project reviews to improve service to operating companies, individual employees and ensure continued compliance with reporting and licensing regulations.
Working in HR shared service centre for Morgan Stanley using Peoplesoft focusing on on-boarding
Producing accurate employment documentation and system updates in accordance with the client's requests
Built and maintained close working relationships with senior managers and other key contacts to deliver Facilities Services to the business and systems development to the Facilities teams
Planned, organised and conducted accommodation audits across Standard Life UK
Coordinated system roll-outs, including end user acceptance testing, for the various Facilities departments (80 people, 7 locations)
Produced management information reports for the Facilities Management moves and changes programmes
Area Representative to local staff association a role which required:
- Meeting with HR, senior management and the Executive; Assisting staff and managers with employee relations issues including compulsory redundancies.
General studies consisted of English Language Linguistics British, Medieval, Imperial and Islamic History Scots Language