Fer Ditching

- Handle clients complains and checking delivery status
- Call customers for scheduling of delivery
- Assign schedules in Back office
- Take in calls and do outbound calls
- Retention of customers
- Data mining
- Excell proficient

• Centurylink company
• Concentrates on land line phones and loyal customers who have been with the company.
• Assist customers problem with telephone and also encode repair tickets to be sent out to local technician.
• Provide technical assistance with phone cables and coax cables that have been affected by storms and also flood problems that can create issues with their land line phones.
• Provide customer service assistance and rapport for valued customers.

• Sell Promotional items like/ retail bulk items
• Door to door selling.
• Field work
• Conduct team meeting and also do pep talks with my agents.
• Report to managers regarding performance, sales updates with prices and also inventory
• Manage office with 50 employees if manager is away.
• Promote agents who show potential and show them the right step on how to be a management trainee.

Booking flights of clients over the phone, travel packages, assist customers concern with hotel accommodation and location of the flight or stay of the customer.