Director Of Operations
GÖTT&BORG
Total years of experience :21 years, 11 Months
Responsible for all of the operations of a company. They manage all systems and processes that a company uses every single day. A few of the main duties of a director of operations are managing the productions schedule, working with vendors, and implementing new company policies
✔Creating Opportunities for development in the solar energy sector. Promoting as well as business and
knowledge exchange between different cultures
✔ Set sales targets and define the strategy to achieve these targets and to follow the set strategy punctually
✔ Manage the proposal development process and maintain the time-lines for the proposal teams
✔ Coordinate with sponsors concerning size, standards, conditions, and timing of research.
✔ Develop draft proposals based on team meetings and discussions
- Maintain the Business Development databases
✔ Support marketing activities, including trade/ scientific shows, mailings, etc
LMS-Nordic AB - Leakage Management Systems Nordic.
LEAQS system - Provides Leakage Management solutions worldwide
Responsible for coordinating and managing business growth, as it relates to the brand acquisition and geographic expansion. Identifies new brand opportunities that fit the corporate strategy, presents/markets EP as a business establishes and develops contacts, and acts as a key liaison between the company and brand until the contract stage.
Drives and delivers sales performance of Brand. Manages sales objectives and operational costs, in line with an agreed business plan. Implements processes which communicate personal responsibility at all levels for the achievement of weekly/monthly sales targets.
Drives the overall success and profit of LaWien Coffee Houses operations for assigned territory. Monitors all aspects of the store, equipment and personnel performance, and market conditions, to identify issues with Area and store management, and strategies/actions to maintain and increase targeted sales and service standards. Ensures that all operational standards are implemented, and that development/coaching programmes are supported. Resolves wider issues affecting operations with GM, other LaWien departments, or local authorities, as appropriate.
Direct responsibility for both the strategic planning and implementation, plus set up of the new Commercial Business Unit.
A key requirement is to ascertain, financially evaluate and subsequently deliver the product across the Business, covering three distinct spheres of Operation. i.e.
(1) Sales and Margin opportunity across the current Brand portfolio.
(2) Scope, recruit and put in place team/structure to deliver the company dedicated Retail concepts.
Manage directly both internal and external structures to support the delivery of Sales/Margin targets associated with Business Planning and speculative opportunities.
The ROM is responsible for managing sales and operations activity of the Branches to the agreed company objectives.
To ensure that all team members understand and meet established sales targets through the effective and efficient daily operation of the branches.
To ensure that each branch ineffectively implementing all initiatives and standard operating procedures in the areas of customer service, product knowledge, selling skills, merchandising, housekeeping, marketing and promotions.
a full service including operations, marketing, product sales, customer service, security and safety by the Company's objectives.
Occupational Health & Safety as well as security standards are also critical.
a) Look after 650Staff and managers & 3000 sales advisors training & development. Training delivery on Sales Associate courses (induction, customer service, selling skill, Basic computer skill, Till training etc.) and Management skill courses (Train the trainer, Coaching Techniques, Assessment Techniques, Feedback Techniques, Effective Communication etc);
b) Evaluation of effectiveness and transfer of learning into staff attainment. Make the learning in a way so the sales team can implement at their job;
c) Preparing Training Program as per the business needs in the region through the store visit and gaining feedback from the Store Manager or Operations Manager to enhance existing employee performance;
d) Reporting and general HR support i.e. coordinate with the regional team to make new policies, new recruiting, Disciplinary Action or inquiry etc;
e) Coordinate and provide support to senior management (3 Operations Manager or Regional Development Manager or General Manager) in terms of HR & other business issues;
f) Support & train new RTOs to get acquainted within the new role;
g) Determines staff requirements from local operations management and inputs into corporate recruitment plans. Jointly responsible (with country Recruitment Manager) for managing the local recruitment drives, through advertising, open days and sourcing through recruitment agents in coordination with the HR support centre
Drives and delivers sales performance of assigned stores. Manages sales objectives and operational costs( 10 Stores ), in line with an agreed business plan the Implements processes which communicate personal responsibility at all levels for the achievement of weekly/monthly sales targets. Ensures stores maximise the use of space, anticipating and advising changes to layout based on sales or seasonal history. Influences brand and business managers on range profile, allocation, depth and width. Determines and implements options to correct sales underperformance or to exploit sales opportunities.
a) Planning, Organizing, Delegating, Controlling & Decision making to manage Sales, Stock & Staff;
b) To maximize sales (responsible for 20 million SR sales in a year) promotes high customer service standards at all the times, decides commercial store layout and stock positioning. Manages stock availability;
c) Manage visual merchandising through applying and maintains guidelines and standards for visual presentation and store appearance;
d) Minimize expense and loss decides on the form of implementation of stock loss controls, recommends areas of focus. Managing admin, support HO, brand & logistic team;
e) Train & develop 30 staff to promote as store manager
f) New Store Opening: Lead new store Opening team as Opening in charge for Peacocks / Claire’s & Liz Claiborne -in absence of Operations Manager;
g) Nominate to launch "ALERT' & GUEST Training on behalf of Operations;
Preparation of yearly individual sales plan and budget
• Achieving sales budget both in quantitative terms, as well as in qualitative terms.
• Developing new business (from new customers) and identify new business opportunities
• Participate/organize seminars and exhibitions
• Visit existing and potential clients
• Establish and maintain good customer relationships
• Proactively work with existing customers in Syria and outside the country .