Finance Document Controller
Saudi Intelligent Solutions
Total years of experience :17 years, 7 Months
Admin Essential Duties and Responsibilities:
• Establish and maintain a configuration management system compliant with regulatory, quality, company, and customer requirements.
• Maintain ERP system to manage documentation to ensure full compliance.
• Responsible for the creation and management of all configuration projects and planning.
• Provides guidance and advice on methods, procedures, standardization and requirements.
• Responsible for document change control. Control design changes will include, but not limited to test results, SOFTWARE/hardware configuration documentation, design history files, customer communication, and deviations.
• Ensures accuracy by reviewing design release documents for completeness, proper authorization and system updates.
• Collaborate with cross-functional departments to ensure timely implementation of change requests and change orders (CR/CO’s).
• Provide work direction and guidance to staff to assure completion of assigned tasks and other duties.
• Responsible for procedure reviews and facilitating procedure updates with process owners.
• Assure that all company personnel are adequately trained in the principals, policies, and procedures of the configuration management system.
Finance Duties and Responsibilities:
• Support audits (internal, external, 3rd party) in order to verify that regulatory and quality requirements have been met.
• Input project, customer and supplier in ERP.
• Upload all necessary documents like commercial invoice, salary slip, and other related documents/invoices to support customer or supplier invoice.
• Validate sales order and purchase order and verify order received in both end.
• Create supplier invoice to process payment for the product received.
• Create, print and send a customer invoice.
• Input daily bank statements and reconcile at the same time.
• Managing and release advise for paying all credit card expenses.
• Keeping the record of all petty cash.
• Manages processing invoices for banking purposes
• Sales Banking
• Organizes and maintains staff documentation, store licenses and invoices coming from 3rd party service provider.
• Receive sorts and cascade emails to General Manager and Operation Manager.
• Assist deliveries and make sure food safety policy was followed.
• Manage outlook calendar, business travel and petty cash expenses.
• Manage staff attendance, vacation request and all head office certificate request including EOD Report.
• Manage, request and inventory daily staff meal based on budget assign.
• Send report / sales in daily basis to Operation and General Manager.
• Implement and monitor the SOP compliance at all time.
• Implement Company policies and procedure with strict compliance.
• Processing claims for business travel, vacation leave and other claims related transaction.
• Conducting welcome to the company orientation.
• Conducting periodic audits (at least 6 monthly) to ensure the highest standards was met according to company and government food safety policies are concern.
• Cover some supervisor’s task in case of absences, vacation or training. (Well trained and certified in all work station). Some of the task are follows:
1. Responsible for providing courteous and efficient food and beverage services to the guests.
2. To present menu, take order, suggest and recommend appropriately.
3. To attend and respond to guests’ needs promptly and professionally.
4. Cooking, cleaning, prepping and caring for our guests!
5. Reaching for new challenges and asking for additional responsibility
6. Balancing high volume with high quality hospitality service.
7. Participating in ongoing training and development.
8. Must have an eagerness to take advantage of new opportunities
9. Learning different skills and share with crew member
10. Conduct cross training
Reason for Leaving: Career Development - Resigned
Job Description / Duties and Responsibilities:
•Answer phones and respond to customer requests.
•Sell product and place customer orders in computer system.
•Provide customers with product and service information.
•Upsell products and services.
•Transfer customer calls to appropriate staff.
•Identify, research, and resolve customer issues using the computer system.
•Follow-up on customer inquiries not immediately resolved.
•Complete call logs and reports.
•Research, explain and resolve billing issues.
•Research misapplied payments.
Reason for Leaving: Family Relocation - Resigned
Job Description / Duties and Responsibilities:
•Answers inbound technical and customer service calls relating to entertainment services and products, hardware systems/accessories
•Assist with customer service inquiries regarding technical support, billing, and general information requests
•Obtain extensive knowledge about our cutting edge television services (High Definition, Digital Video Recorder, etc…)
•Provide quality technical support service through one-call resolution to establish a long-term customer relation
•Accurately respond to questions and assist customers with product features, installation, setup, troubleshooting and hardware operations
•Assist Technical Operations to determine call types, failure trending, and diagnostic improvements to provide a higher level of technical support
•Sell multiple entertainment products and services, as well as hardware systems and accessories
•Accepting/ processing payments via credit
Reason: While looking for new job/ company that is stable and have big potential to grow.
Job Description / Duties and Responsibilities:
•Manage contact lists and customer spreadsheets
•Maintain the calendar and set up and arrange meetings/ appointments
•Make travel arrangements
•Handle billing and accounting
•Prepare and send out e-mail newsletters
•Prepare, collate and ship proposals and meeting materials
•Send out requested information to customers
•Handle client inquiries by phone or e-mail
Reason: Management / Owner Issue. Outsourcing Issue.
Job Description / Duties and Responsibilities:
•Screens incoming and outgoing calls to ensure quality, customer service, and adherence to the policies and procedures of the organization.
•Provides feedback to assist in the creation of performance improvement goals and the development of training programs.
•Support Realtors and Publishing Company in United States by providing Quality Assurance Report in weekly, monthly and quarterly basis.
•Attend on company meeting to check new updates and improvements in policies and guidelines for implementation.
•Sending daily report / End of the Day report for any update or clarification for the things done.
Reason for Leaving: Company was merged with Client Logic. No Professional Growth.
Job Description / Duties and Responsibilities:
•Handles incoming calls from customers regarding subscription status, renewal, cancellation with an objective to maximize subscriber retention.
•Makes outbound calls to subscribers with the objective of maximizing subscription renewal and revenue.
•Responsible for up selling of premium and/or multi-year service packages.
•Meets established goals for revenue generation activities such as conversion rate, contact rate, etc.
•Consistently meets departmental standards set for Key Performance Indicators such as Service Quality, Schedule Adherence, Conformance, Attendance, and Phone Productivity.
•Logs and updates customer information in required applications.
-Academic Scholar -Writer, Technozette School Publication -Chairman, UPS - Student Organization
Academic Scholar but not finished and transfer to EARIST due to financial issue.
Graduated with prestigious award. Ambassador Alfonso Yuchengco for National Discipline Awardee, 1998