Feroz Hameed

• Managed daily visitor flow of up to 1, 000 guests, including large family groups
and school parties.
• Ensured safe, orderly access to exhibits, with special attention to young children
and People of Determination.
• Led crisis management and incident documentation to maintain a secure,
calm environment.
• Trained team members on guest interaction standards suitable for diverse family
audiences.
• Coordinated with cross-functional teams to create seamless, stress-free visitor
journeys.

• Built quick rapport with diverse individuals, including parents and caregivers.
• Demonstrated patience, active listening, and clear communication — essential
for childrens museum settings.
• Maintained 100% accurate records under pressure.

• Greeted and assisted families, school groups, and VIPs at a high-profile pavilion.
• Escorted children and People of Determination with care and professionalism.
• Controlled queues and exhibit hall capacity to ensure safety and comfort.

• Developed client relationships through clear, family-friendly communication
and reliable service.
• Implemented marketing initiatives for greater brand visibility.
• Streamlined processes to improve overall efficiency.

• Resolved client concerns calmly and proactively, ensuring effective
communication and fostering positive relationships with stakeholders.
• Managed key accounts, resulting in consistent revenue generation.
• Streamlined sales processes to enhance team productivity.
• Negotiated lucrative contracts to secure long-term client commitment.
• Propelled company towards achieving set KPIs and goals through
comprehensive strategic planning and execution.

• Contacted customers and prospects to generate new business for signage projects to achieve company goals
• Conferred with existing and potential customers to assess requirements and propose optimal signage solutions
• Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
• Monitored weekly sales to write reports for senior leadership.
• Researched potential clients and markets to prepare for appointments
• Proactively managed client correspondence and recorded all tracking and communications
• Managed all tenders for signage and kept track on its due date for submission to achieve on time submission

 Contacting potential clients via email or phone to establish rapport and set up meetings
 Prepare quotes and proposals
 Delivering effective proposal presentations to prospective clients/customers.
 Briefing estimation team about the design specification requirement of the signage package.
 Coordinating with designers and production team to meet the desired design and product quality of the signs.
 Assisting coordinators in the process of site survey and material finishes.
 Contributing towards the development of company and product improvements by disseminating technical knowledge, market data and customer know-how in management meetings.

 Business Development for Villeroy & Boch AG in the GCC Markets, initiated and maintained relations with Key Distributors in the Market.
 Active Involvement in the Whole Project Cycle from Specification to Tender to Finalization stage. Specify Products with interior designers, architects and Engineering Consultants.
 Pricing Strategy, Product Displays, Brand Growth. Spearheading Marketing Campaigns like Seminars, Roadshows etc
 Designing Marketing Literature like Master Catalogues, Product specific Brochures, Product Specifications sheets.
 Owning and Controlling Sales processes on CRM system.
 Conducted product knowledge training to Sales people and new employees.
 Initiated discussion and realized few major projects in the Area which have exposed Villeroy & Boch in a positive manner in the GCC Market.
 Independently managed country’s project business and regional specifications works (Middle East/North Africa/ Levant/East Europe) of sanitary ware, bath and wellness and tiles.
 Involved with external partners such as project cost consultants by participating in detailed technical discussions.
 Kept a track of new project launches, attended tender calls and Informed project specifier about new product launches
 Maintained long-term relationships with private and public government sectors such as DHA and SEHA within the healthcare industry.
 Contributed towards the development of company in the product improvements by disseminating technical knowledge, market data and customer feedback by working closely with design, marketing and production teams in management know-how meetings.
 Worked closely with international project business team within the company in realizing premium projects by coordinating project information on various partners involved such as client, designer, architects in the project.
 Worked cohesively with a showroom design team in selecting products, remodelling displays and opening new showrooms in various countries according to brand requirements and in line with market needs.
 Provided technical support to local agents in the installation and repair of whirlpool baths.
 Regularly attended industry events and tradeshows to generate valuable leads for the company.