Senior HR Manager
Landmark
Total years of experience :18 years, 9 Months
Shoe Mart is part of the Landmark Group, the largest retail operator with operations in the Middle East, Africa and Indian sub-continent.
Key Professional Achievements
• HR operations for 150 stores, 2 offices and 2 warehouses inclusive of over 1500 employees across UAE.
• Roll out of policies, guidelines and strategies across the UAE territory operations and offices
• End to end recruitment for 150 stores across all 3 concepts in UAE.
• Complete induction & on boarding for over 300 new staff joining annually.
• Yearly health insurance compliance for over 1500 plus
employees.
• Coordinating and organizing over 3000 interviews locally and
globally.
• Successfully, reduced attrition by over 25%, and recruitment
costs by 15%.
• Turned around performance management success by 90%.
• Initiated various new employee engagement programs.
• Implemented various new culture change initiatives.
• Rejuvenated the HR Business Partner relationship, resulting
in a 200% enhancement in employee interaction, across all
three Concepts.
HUMAN RESOURCES PERSONNEL OPERATIONS MANAGEMENT
Liwa, an Abu Dhabi based fashion retailer, part of the Al Nasser Group of companies. Liwa, franchises 20 plus international brands, with over 250 stores across its UAE & GCC operations. Business includes fashion, home, kids, department stores, men’s and women’s wear & lingerie.
Key Professional Achievements
o Orchestrated day to day HR functions, for 1300 employees across UAE.
o Reporting directly to the CEO and MD on key portfolios of Recruitment & staffing, policies, grievance, strategic planning, training, talent management.
o Ensuring, compliance on company policies and labor guidelines.
o Reduced staff attrition by over 50%, across 150 plus UAE stores.
o Relocated, the head office at 50% of approved budgeted costs.
o Reduced recruitment and staffing costs by over 70%.
o Expanded recruitment campaigns to Morocco, Tunisia, Nepal, Egypt, China, Kyrgyzstan, India, Philippines, Uganda, Romania, Myanmar, Bhutan, Sri Lanka and Kenya.
o Designed & developed the first complete policy manual & induction manual, inclusive of the, SOP for new employee’s induction and joining formalities.
o Successfully achieved ISO 9001 certification for the HR Department.
Providing recruitment services to the in house retail businesses and meeting the staffing needs of established businesses across diverse industries, such as construction, oil and gas etc.
Key Professional Achievements
o Established the Recruitment Agency from concept to operations, inclusive of but not limited to marketing, client servicing & business development.
o Achieved dramatic results with new strategic recruitment advertising ideas.
o Successfully helped design and start the career portal for the company.
o Successfully negotiated for recruitment services contracts with both governmental and private sector organizations.
Matajer, is an Abu Dhabi based local group, specialized into diverse retail businesses from chocolates and nuts, fresh juices, fresh chocolates, besides travel agency and fashion. Brands included such as Pistache /Forty Fruity/Global Holiday/Dhiyafa
• HR Business Partnering for seven companies and over 30 outlets..
• Recruitment, training, performance management and employee welfare.
• Saved 30% in shipping & procurement costs.
• Increased profit margins by over 10%, through supplier negotiations.
• Handled start up of new food court & outlets.
• Recruitment, training and staff welfare.
• Introduced Home Delivery - Royalty System.
• Improved food cost by over 50%, through proper analysis..
• Supplier negotiations for lower costs and higher margins.
• Hands on experience of operating diverse food outlets across UAE.
• Hands on experience of working in food outlets on cash counter and kitchens.
MBA Marketing Driving License UAE License