Feroz Khan

•Managing day-to-day operations
•Delegating roles and responsibilities to teams
•Driving performance towards business goals
•Tracking and assessing the performance of teams
•Managing timelines for successful and timely delivery of duties
•Developing and justifying vertical-specific budgets
•Overseeing resource allocation while maintaining budgetary control
•Enforcing business policies, procedures, and processes
•Ensuring adherence to legal and administrative guidelines
•Resolving internal and external conflicts through mediation
•Billing and follow-up of receivables

•As Administrative Officer, assist the Manager in day to day administration and general management.
•Utilize the latest techniques in employee motivation, performance appraisal and enhancement and improve employee efficiency and effectiveness.
•Interact with individual employees, help them set Key Result Areas and Key performance Indicators, monitor, apprise and give feedback on their performance.
•Coordinate with other branches of Admin Departments and streamline the operations.
•Coordinate with other departments, such as Personnel, IT, Finance, Planning etc
•Manage local purchases, through transparent tender awarding process and control inventory and maintain records.
•Generate monthly MIS reports on Administrative activities.
•Handle the administrative correspondence.

Major Achievements:

•Competently supported the Administration Manager and streamlined the administrative functions.

•Interacted with the local suppliers and service providers and obtained bids for equipments, materials and services for various projects being executed by the company
•Received Purchase requests from the user departments, verified the stock position, obtained authorization for the purchases, based on the number of bids received generated comparative data and in consultation with the user department ordered the materials/services, completed the formalities and issued purchase orders.
•Followed-up for the material delivery with the suppliers.
•Coordinated with different departments (Technical Dept, Accounts Dept, Inventory Dept etc) for streamlining the procurement activities.
•Handled correspondence with vendors.

Major Achievements:

•Ably supported the procurement of a large and complex inventory.
•Developed a network of suppliers and vendors and reduced procurement cost through astute negotiations.

•Interacted with the customer and understood the subject, the profile of the targeted customer group and the focus of the market research.
•Developed proposals and obtained approvals/orders for the survey.
•Designed questionnaire and expanded on the field work instructions.
•Briefed the Field Managers and the survey teams on the jobs and planned/conducted the market research
•Analyzed the data, generated information and developed underlying concepts, trends and customer expectations.
•Developed report, with supporting data and presented to the client organization in the Power Point format.
•Managed two research associates and enhanced their skills through training.

Major Achievements:

•Conducted exhaustive surveys and discerned path breaking trends in customer thinking, which helped the clients, introduce innovative products.
•Through proactive interactions with the customers, elicited honest opinions on the customer services.

•Interacted with the target customer group, through visits, conducted research and analyzed the existing market setup and the needs, requirements and expectations of various customer groups.
•Coordinated with different clients and executed tasks for different market streams
•Introduced various models and services in the market
•Designed and organized visual displays and stalls.
•Canvassed, identified and convinced new customers for business development.
•Undertaken brand building and advertising activities
•Devised and executed different schemes or cash discounts and promotion facilities on various products and enhanced the sales volume.
•Developed team spirit amongst the 2 assistants and achieved the sales targets.

Major Achievements:

•As part of the core team, expanded the sales through dedicated efforts.
•Through business network, identified potential customers and closed sales through persuasive sales.
•Achieved highest sales for the region.