feryal bahada

RECEPTIONIST at MEZYAD MEDICAL CENTER

• My current job since

Resolves service problems by clarifying the customer's complaint; determining the
cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure resolution.Complete
purchasing and closure of care packages when requested.
 Count money in cash drawers at the beginning of shifts to ensure that amounts are
correct and that there is adequate change.
 Greet customers entering medical center.
 Receive payment by cash, and credit cards,
 Provide clerical support to the admin manager.
 Answering to the customer telephones and resolving their queries regarding doctors
and also medical center.

Broker at AL DHAFRA INSURANCE COMPANY

• United Arab Emirates
• January 2012 to June 2012

across the brokerage areas as required.
 Complete purchasing and closure of care packages when requested.
 Ensure continuous improvement within the brokerage team and function.
 Communicate with care managers, social workers, providers as required.
 Assisting the Brokerage Officer with the arrangement of placements/care packages.
 Collate data and information as required.
 Produce individual placement/care package agreements as agreed with the
appropriate Brokerage Officer.
 Provide clerical support to the Brokerage team as required.
 Assisting the Brokerage Officer in building and maintaining positive relationships
with providers, stakeholders and internal colleagues

Data Entry Officer

• United Arab Emirates
• October 2011 to December 2011