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Fesal Omar, Reporting / RTM Analyst

Fesal Omar

Reporting / RTM Analyst·Concentrix

Egypt

Bachelor's degree, Civil engineering

Work experience

Total years of experience: 1 years, 5 months

Reporting / RTM Analyst

January 2025 - Present

Concentrix

Cairo, Egypt

January 2025 - Present

Built and maintained daily, weekly, and monthly performance reports supporting
operations and management decisions
Developed Power BI dashboards tracking key KPIs including SLA, occupancy,
shrinkage, and productivity
Automated recurring reports, reducing manual reporting time and improving data
accuracy
Monitored real-time performance and provided analytical insights to support intraday
adjustments
Ensured data quality through validation checks before report distribution
Communicated performance insights clearly to stakeholders and operations teams
Company industry:
Call Centers & Customer Care Outsourcing

Business Developer (Reporting & Analysis Focus)

January 2025 - January 2025

Raya Holding

6th of October, Egypt

January 2025 - January 2025

Created Excel-based performance and revenue tracking reports
Analyzed market and client data to support business development
decisions
Monitored KPIs related to sales performance and client acquisition
Prepared summary reports highlighting trends, risks, and opportunities
for management
Company industry:
IT Services

Education

zagazig unversiity zagazig

June 2022

June 2022

Bachelor's degree, Civil engineering

Egypt

GPA (point): 2.5 out of 4

GPA (point): 2.5 out of 4

Skills

BUSINESS REPORTING
Intermediate
BUSINESS REPORTING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
DASHBOARD
Intermediate
DASHBOARD
Intermediate
DIGITAL DASHBOARDS
Intermediate
DIGITAL DASHBOARDS
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
FINANCIAL STATEMENTS
Intermediate
FINANCIAL STATEMENTS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
POWER BI
Intermediate
POWER BI
Intermediate

Social profiles

Personal Website
Personal Website
datascienceportfol.io/fesalomer99

Instagram
Instagram
Instagram.com/Fesallomer

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
data analysis diploma
Data Analysis with Python & SQL

Hobbies

  • Soccer