Department manager
Home Town Express - Future Group
Total years of experience :23 years, 0 Months
• Handling Living, Bedroom, Kids, Essential, Office, Dining, Modular Kitchen & design & build Departments.
• Fixing and attaining sales target.
• Maintaining audit 100% compliance and preventing loss and shrinkage.
• Ensuring institutional sales.
• Keeping track of accounts.
• People management and people & customer engagement activities in store.
• Additional duties involved warehouse management,
• Keeping track of inventory & assets.
• Recruitment & training of staff to fulfill the module.
• Out reach & Direct sales (viz institutions, Builders, contractors)
• All kinds of marketing & administrative activities to ensure Walk-ins & conversions in value.
All Store Operations.
Store Manager - Muscat - City Centre - (Jan 2014 - TILL DATE)
Concept : .
Job profile:
• Handling and accountable for business of Departments viz : Home decor, Home furnishing, Cosmetics, beauty products, Body care, perfumes, Teens accessories, Jewellery, hair accessories, Fashion Branded Bags, Apparels, Wall decorative, Chandeliers, Toys, Furniture, Kitchen ware, Bathroom accessories, Home fragrance, Electronics, humidifiers, Lamps, Sun Glasses, Watches.
• Fixing and attaining sales target with a team of 20 to 30 staffs as per yearly budget.
• Maintaining Customer service excellence with 100% compliance in Mystery shopper’s results.
• Addressing customer issues and resolving within the time frame of the organization.
• Maintaining audit 100% compliance and preventing loss and shrinkage.
• Ensuring institutional sales.
• Keeping track of accounts and Business excellence parameters of Landmark group.
• People management and people & customer engagement activities in store.
• Maintaining attrition by motivating staff and couching for their performance.
• Warehouse management & maintaining logistics.
• Keeping track of inventory & assets.
• Recruitment & training of staff to fulfill the module.
• Marketing Activities to increase footfalls.
• Escalation of matters to management for smooth operations of the store.
• Maintaining the profitability of the store.
• Delegating proper responsibilities to my subordinates to promote them for their next levels.
• Achieving Excellence in My Key responsibility areas for my assessment and appraisal.
• Leading the entire store operations with my team.
Specialized in Marketing, sales, accounting and customer service.
