IT Support /Document Control
Gibca Furniture Industry
Total years of experience :14 years, 11 Months
System Analyst IT Technical Support
Gibca Furniture Industry UAE-AJMAN
• Provide technical support to end-users for hardware, software, and network-related issues.
• Troubleshoot and resolve IT problems in a timely manner. System Maintenance:
• Maintenance of IT systems, including updates, patches, and system configurations.
• Ensure the reliability and efficiency of IT infrastructure. User Training:
• Conduct training sessions for end-users on IT systems and best practices.
• Create user guides and documentation to assist with common issues.
• Hardware and Software Management:
• Manage and maintain company hardware, including computers, printers, and other peripherals.
• Install, configure, and update software applications, Security Measures
• Implement and monitor IT security measures to safeguard company data.
• Network and Security (, Fortinet, SonicWALL)
• Design and Deploy function networks (LAN, WLAN, WAN)
• Configure and install software, servers and other network Devices
• Suggest improvements to network performance, capacity and scalability
• Windows Server (2008, 2012 & 2016)
• Active Directory, DHCP, DNS & VPN
• Servers & Storage (HPE and Dell, SAN, NAS )
• Email Server (Exchange 2013 & MailEnable10.4)
• Managed and executed current upcoming IT projects, including hardware, licensing and projectscheduling
• Planned and implemented disaster recovery
• Created and facilitated a consistent schedule for backups
• Backup ( Veritas, AcronisBackupAssist)
• Antivirus (Kaspersky & EscanSMB)
• Virtualization ( VMware & Hyper-V)
• PBX Snom IP office
• Assist in the enforcement of IT security policies Collaboration:
• Collaborate with other IT team members and departments to address complex technical issues
Seasonal Document Controller
Gibca Furniture Industry UAE-AJMAN
Documentation and management:
• performed technical Documentation for IT as well as performed seasonal Document Controller responsibilities using Aconex, Docuware and company ERP
• track, transmit, and accurately file electronic engineering documents, drawings, and correspondences
• Maintain quality assurance on all outgoing deliverables
• Create and update project deliverable registries
• Assign and track project document numbers and revisions
• Coordinate multi-office and work-sharing information in a timely and efficient manner
completed masters in information technology in 2005
URL removed due to policy violation. Please contact support for further information.