Firas Hamzeh

- Assisting the board and staff via leadership and vision to the organization by developing long range and annual plans, supported by evaluation and reporting of progress on plans
- Collaborating with the Board of Directors and Executive Director in order to create a development plan that increases revenues to support the strategic direction of the organization
- Designing a comprehensive development strategy by studying technological and financial opportunities; presenting assumptions; recommending objectives
- Spearheading efforts in establishing production, procurement, marketing and technical services policies & practices and coordinating actions with corporate staff
- Managing and evaluating operational results against objectives and taking corrective action where necessary
- Monitoring preparation of annual reports summarising progress pertaining to short and long range plans
- Performing research and drafting discussion papers, with analysis documents and proposals, considered requisite for the organization to determine and accomplish the long and short term goals
- Handling recruitment and contracting of company and project staff, assisting employee development and training, and promoting policy development and documentation
- Managing employee relations, coordinating performance management and improvement systems, and steering employment and compliance issues to handle regulatory concerns and related reports
- Facilitating company-wide activities including planning, production, staff, and board of directors, backed by arrangement of meetings and agendas and attending and conduct of meetings.
- Verifying the content, production, and distribution of overall marketing and publicity materials, via posters, program, flyers, mail outs, brochures, etc. as director
- Offering proposals pertaining to investments and cash strategies, along with preparation of annual budget, regular variance statements, and annual audit documents
- Imparting vision as regards the entire company’s financial health, ensuring high safety standards consistently
- Maintaining quality service by establishing and enforcing organization standards
- Envisioning and leading long-range fiscal planning to ensure company continuity and solvency
- Spearheading efforts towards building company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.
- Ensuring effective usage of long and short term debt, with proposals for refinancing and purchasing/sales
- Promoting error-free documentation of production and quality control data and records
- Piloting and controlling site production operations and personnel activities
- Coordinating production issues for safety and compliance as per quality control standards, regulatory compliance, and lease agreements
- Monitoring and/or sustaining superior housekeeping consistently at site
- Handling client and vendor file integrity via documents and analytical information as required, supported by communication notations among other issues
- Tracking and ensuring accuracy of records covering accounts receivable, accounts payable, inventory, etc
- Piloting the forms and tools development for enhancement of company efficiency and risk management issues
- Offering advice to management and department heads on alternate methods of solving problems or requirements, with recommendation of specific solutions
- Laying down diversified procedures for standardizing work processes and implementing decisions
-Coordinating and playing lead roles in projects, ranging from earliest planning stages till completion
- Recognizing fresh opportunities via research and networking, while interpreting data from various sources
- Ensuring that training and development needs are identified and steps are taken to address them
- Creating and maintaining a work environment that promotes commitment to tasks, motivation and productivity

 Responsible for developing policies & procedures as well as developing budgets, while ensuring that departments adhere to it.
 Directed and coordinated activities of businesses or departments with regards to production, pricing, sales, and/or distribution of products.
 Coordinated with cross-functional teams in order to set goals, resolve problem, and make decisions that enhance organizational effectiveness.
 Accountable for preparing financial reports for Management, explaining operational effectiveness, trends and variances.
 Liaised and negotiated effectively with executive management, government agencies and other statutory agencies.
 Verified functions of new glass suppliers based on performance, delivery time, and reputation.
 Piloted activities of assigned personnel in the human resource and administration department.
 Coordinated and directed the strategized recruitment, training, and placement of qualified personnel.
 Established and maintained a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with regulations.
 Attended various HR policy issues like compensation and benefits for employees, ensuring adequate employee satisfaction, apart from establishment of diversified HR policies.
 Analyzed HR data and reports on issues ranging from compensation packages to salaries, sick leaves, annual leaves, work injuries, and medical insurance among other issues.
 Interacted with other departments for requisite changes or additions to HR personnel policies to ensure construction of an effective organization.
 Re- shaped and updated human resources as per preset annual budgets and providing medical care to staff.
 Devised and launched employee communications program on issues like training, safety, and productivity.
 Partook proactively in fresh employee orientation processes, while coordinating gathering, adapting, storing, and distributing information for the company, along with usage of information systems.
 Tracked logistics operations and negotiated upon delivery processes with clients, pertaining to date and time of delivery.
 Devised and sustained company’s purchasing policies and procedures, including evaluation of supplier offers.
 Offered recommendations for presenting contracts to suppliers for attaining company requirements.
 Imparted specialized support to various other departments and managers, while offering document control and telecom management issues.
 Ensured streamlined planning, organizing, and leadership, with adequate control over admin functions.
 Oversaw quality and cost control issues, while rendering departmental services within the organization.
 Determined staffing requirements, conducted interviews, hired and trained new employees.
 Performed the daily, monthly, quarterly, and annual meetings amongst company heads and owners.
 Coordinated activities as per 20/80 strategy, with evaluation of personal activities.
 Operated on special projects pertaining to business development and future strategies.
 Ensured good safety practices of employees as well as maintenance of proper emergency and security procedures.
 Managed implementation of ERP systems with related follow-ups, along with provision of desktop support.
 Controlled the internal networking issues, along with close association with people on special cases for future development of positions or personal goals towards attainment of future strategies.
 Sustained track over development of customer’s credit situation, while presenting reports to CEO on pre-mentioned issues.
 Ensured consistent development of internal systems by developing organization chart, job descriptions, KPIs, working procedures, internal systems as per governmental laws and ministry of labor laws, and internal and external forms.

 Prepared and developed purchasing department budgets and maintained records of goods ordered & received.
 Located vendors of materials, equipment or supplies, and interviewed them to determine product availability and terms of sales.
 Developed and implemented purchasing and contract management instructions, policies and procedures.
 Represented the organization in negotiating contracts and formulating policies with suppliers.
 Tracked work procedures with promotion of new procedures ensuring streamlined work flow with consistent daily reports on stock status.
 Resolved stock issues related to stock-in-stores and new stock and coordinated with industry HR companies.
 Efficiently negotiated and agreed contracts; monitored their progress as well as the quality of service provided.
 Evaluated and monitored contracts to ensure that vendors & supplies comply with the terms and conditions of the contract and determined need for changes
 Managed activities for assigned personnel in the human resource and admin departments via manpower review, analysis, and budgeting.
 Controlled and strategize the recruitment, training, and placement of select qualified personnel.
 Handled HR policy issues like employee compensation and benefits, via employee satisfaction and establishment of HR policies.
 Analyzed HR data and reports ranging from compensation packages to salaries, including computation of sick leaves, annual leaves, work injuries, and medical insurance among other issues.
 Interacted with various departments for requisite modifications or additions to HR personnel policies to construct an extra efficient organization.
 Offered medical care services to employees and designed databases to streamline stock studies, update managerial reports on stocks, and propose solutions for stock issues.
 Redesigned the database to report on missing products or to-be-out-of-stock products via forecasts ensuring prevention of untoward occurrences.
 Designed a new purchase order or request based on accurate managerial approvals, avoiding future conflicts.
 Sustained complete records for each shipment, taxes, amounts, quantities, and euro rates during purchases.
 Issued purchase requests and sustained studies to offer superior and cheaper products as per company policy.
 Followed up on shipments ranging from departure time to arrival time at the company stores.
 Followed up on various products like entering products, returned products, new products, and dead products.
 Finalized deals with suppliers to ensure better purchase price, and studied invoices for market scrutiny for forecasting future purchases.

Responsible for tasking supervision, guidance, development and evaluation of the produced work by admin assistants in TESS.

Coordinate development and production of the cadet handbook.

Liaise with other heads of sections within TESS to provide administrative support to the respective sections.
To develop and deliver new initiatives in support of administration work in TESS.

Liaise with the head of QA section in the production of various kinds of certificates.

Coordinate with the internal trainer of QA to provide admin support and organization of the Train the Trainer courses done by QA.
To assist with commitments and projects ongoing by TESS as directed.

Follow up, maintain contact with other departments (Supplies, Training, Security, IT, Human Resources, Maintenance).

Coordinate with Testing Section in production of test results, test analysis, make-up tests results, and cadet's certificates.

Be the language assistant for the curriculum development specialists, TESS Manager, when having meetings with Arabic speakers.

At the Testing Unit in the Technical education support services (TESS) department responsibilities include:
Maintaining a Data Base for the testing and evaluation unit, query designing and include designing Data Bases according to work needs.
Other responsibilities:
Publishing a weekly management report and attending meetings

Maintaining Software /Hardware, designing Flash movies and Designing them.
Data Base Administrator