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Firas Hawasli, Project Manager

Firas Hawasli

Project Manager·Syriatel

Syria

Master's degree, Master of Business Administration

Work experience

Total years of experience: 9 years, 11 months

Project Manager

September 2015 - December 2018

Syriatel

Damascus, Syria

September 2015 - December 2018

- Took charge of enhancing and developing the PMO office by setting policies and procedures compatible with PMP
- Successfully managed all phases of implementing and migrating to a new Online Charging system (Huawei OCS5.5).
- Took charge of managing the installation of new Revenue Assurance and Fraud management systems and integrating them with existing charging systems
- Successfully managed the development of new recharge system
- Successfully managed business processes digital transformation program
- Excelled in leading teams across broad IT, technical, financial and business disciplines.
Company industry:
Telecommunications
Job role:
Management

Project Management PMP Trainer

May 2016 - November 2018

New Horizons Syria

Damascus, Syria

May 2016 - November 2018

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Intelligent Network (IN) Engineer

September 2014 - August 2015

Syriatel

Damascus, Syria

September 2014 - August 2015

- Successfully managed and lead a technical team in the project of Intelligent Network expansion
- Developed many promotional pricing offers on OCS system for calls, SMS, Data, … services that increased revenue and enhanced customer satisfaction.
- Enhanced performing event management by developing UNIX and PLSQL scripts and integrate them with Huawei I2000 monitoring and alarming system.
Company industry:
Telecommunications
Job role:
Administration

System Administrator

October 2013 - August 2014

Damascus Securities Exchange (DSE)

Damascus, Syria

October 2013 - August 2014

- Administration of Windows server, Active Directory, Exchange server, Trading system
- Administration of HP Virtual storage EVA storage and performing periodic backups using HP Data Protector
Company industry:
Financial Services
Job role:
Information Technology

IT Service Management Administrator

November 2011 - May 2013

MTN

Damascus, Syria

November 2011 - May 2013

- Managed application development projects that increased more than 10 times the efficiency of solving incidents related to data integrity of subscribers profiles on different Business Support Systems
- Initiated, managed and developed many applications that automates manual service operation processes on systems like HLR, BSCS, IN, and VAS …
- Performed administration on IT and Telecom service operation processes like incident, problem and event management and ensured service performance to be within SLA limits.
Company industry:
Telecommunications
Job role:
Information Technology

VAS Engineer

August 2010 - November 2011

MTN

Damascus, Syria

August 2010 - November 2011

- Successfully Initiated, managed and developed software application that automates performing daily health check operations on VAS systems
- Optimized backup operations and developed Unix, PLSQL, VBScripts scripts
- Automated generating reports to management using VBA and Macros on office
- Performed all administration tasks on all VAS platforms supported by different vendors like Huawei SMSC, Acision (SMSC, MMSC) and Huawei RBT...
Company industry:
Telecommunications
Job role:
Engineering

Networking and Security Engineer

October 2008 - July 2010

ABS

Damascus, Syria

October 2008 - July 2010

• Designing installing and configuring proper security solution including Antivirus, Anti-spam, e-mail security and internal IT security-protection from employee negligence and malicious actions
• Designing networks and configuring CISCO routers
• Designing Storage solutions including SAN (Storage Area Network), NAS Network-attached storage, DAS (Direct-attached storage)
Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Information Technology

Education

Syrian Virtual University

January 2013

January 2013

Master's degree, Master of Business Administration

Syria

Master of Business Administration MBA from Syrian Virtual University (student)

Damascus University

September 2008

September 2008

Bachelor's degree, Information Technology Engineering

Syria

GPA (point): 2.8 out of 4

GPA (point): 2.8 out of 4

Bachelor of Science in information technology engineering from Damascus University (5 years)

Skills

Business Analysis

Expert

IT Service Management

Expert

Portfolio Management

Expert

Program Management

Expert

Project Management

Expert

Unix/Linux

Expert

VAS SMS, SMS, MMS, RBT, CRBT, HLR,..

Expert

Sharepoint

Expert

Project Management PMP

Expert

Portfolio Management MoP

Expert

IT Service Management ITIL

Expert

TFS Team Foundation Server

Expert

Ericsson CBiO BSCS

Intermediate

PHP, HTML, XML, CSS, javascript

Intermediate

Program Management MSP

Expert

BSS Business Support Systems

Expert

.NET

Intermediate

JAVA

Intermediate

Scrum

Expert

OSS Operation Support Systems

Expert

Microsoft Windows Server

Expert

Databases Oracle, SQL server, Mysql

Expert

CMMI

Expert

COBIT5

Intermediate

Project Management PRINCE2

Expert

PRINCE2 Agile

Expert

Business Analysis PMI-PBA, CBAP

Expert

JIRA

Expert

Huawei CBS OCS

Expert

SS7 protocols: SIGTRAN, ISUP, MAP, TCAP, SCCP

Intermediate

MS Project

Expert

Business Analysis

Expert

IT Service Management

Expert

Portfolio Management

Expert

Program Management

Expert

Project Management

Expert

Languages

English

Expert

German

Beginner

Training and Certifications

Certifications
BUSINESS ANALYSIS BSC
Oct 2018
PRINCE2 AGILE
Sep 2018
ITIL
Dec 2016
PMP
Apr 2016
MSP Manage Successful Program
Aug 2017
MoP Management of Portfolios
May 2018