Business Sales Operations Manager
Nabina Holding
Total years of experience :15 years, 0 Months
As a Business Sales Operations Manager, I oversee and optimize all aspects of sales operations, including shipping, delivery, installation, and maintenance, to drive efficiency, productivity, and revenue growth. My responsibilities encompass developing and implementing comprehensive sales strategies that integrate logistics considerations seamlessly.
I lead a team of sales professionals, providing guidance, coaching, and support to ensure their success in managing the end-to-end sales process, from initial contact to final installation, ongoing maintenance, and customer satisfaction.
I collaborate closely with logistics and operations teams to coordinate shipping schedules, manage inventory levels, and optimize delivery routes to minimize costs and maximize efficiency. Additionally, I work with installation specialists to ensure timely and accurate installation of products, meeting or exceeding customer expectations.
Furthermore, I oversee post-installation maintenance activities, ensuring that products function optimally throughout their lifecycle. This involves coordinating service appointments, managing spare parts inventory, and resolving any maintenance issues promptly to uphold customer satisfaction.
Moreover, I analyze sales data and customer feedback to identify trends and opportunities for improvement in shipping, delivery, installation, and maintenance processes. Through continuous monitoring and refinement, I strive to enhance the overall customer experience and drive long-term business success.”
Managing team members and providing professional support, like professional training in sales, design and marketing
In my role as a technical training manager, I lead and mentor a team of professionals, providing guidance, direction, and support to ensure their success. This includes setting clear expectations, conducting regular performance evaluations, and implementing development plans to enhance team members' skills and capabilities. Additionally, I oversee the design and delivery of professional training programs in various areas, including sales, design, and marketing. By collaborating with internal stakeholders and subject matter experts, I develop customized training curricula tailored to the specific needs and goals of the organization. Through hands-on instruction, workshops, and seminars, I empower team members to acquire and refine their expertise, driving performance improvements and achieving business objectives. I also stay abreast of industry trends and best practices to continuously enhance the effectiveness and relevance of our training initiatives.
1- coaching sales team for three showrooms and preparing training sessions to how we can upgrade opportunities of sales
2- Working on Compusoft winner 2020 program for interior decoration designs of requested kitchens, and ERP system for follow up sales contracts and completing selling procedures.
3- Processing customers orders as per their requests for designed kitchens with each showroom
4- Following the status of each branch and his payments and remaining payments to
achieve collections and services after delivery through ERP systems.
5- Preparing monthly reports for sales team, stock availability and sales targets
Alshaya Enterprises (an agency of Nobilia co. for pure German kitchens)
in Kitchen Haus showroom in Salwa road, Doha, Qatar.
Company Industry: Retail/Projects.
Activity: Selling of manufactured kitchens and related electrical appliances.
Job Role: Sales.
Job Description:
1- Working on Fusion 2020 program for interior decoration designs of requested kitchens,
and SAP program for creating sales contracts and completing selling procedures.
2- Processing customers orders as per their requests for designed kitchens with appliances
as following steps: taking measurements of kitchen, preparing the quotations for
requested design with colors, prepare final contracts with customer for signatures,
requesting from manufacture in Germany for preparing and manufacturing the order and
following up with them for finishing and sending the kitchen to stores in Doha to install in
customer`s private villa or project.
3- Following the status of each customer and his payments and remaining payments to
achieve collections and services after delivery through SAP program.
4- Preparing daily and monthly reports for sales, customers and their payments.
Company industry: Rent a car
Activity: Providing cars as rentals for individual & companies.
Job role: Sales.
Job description:
1- Preparing of rental contracts with companies, with determining the amounts & period as per
management conditions & terms.
2- Following up with customers for receiving and delivering requested cars.
3- Following up monthly payments of rented cars.
4- Preparing weekly & monthly reports of sales, customers, and preparing schedules of
collected and remaining payments.
As a Sales Executive in the furniture industry, my duties was involve understanding customers' furniture needs and preferences, providing expert product knowledge and recommendations, and assisting them in selecting the appropriate furniture pieces for their homes or businesses. I was also be responsible for generating leads, prospecting new clients, and building long-term relationships with customers. Additionally, I was collaborate with interior designers or decorators to fulfill clients' specific requirements. my role include maintaining showroom appearance, processing sales transactions, and ensuring customer satisfaction through excellent service before and after the sale.
Business Management Diploma, Tishreen University, Latakia, Syria.
